Heather Davidson, PMP

Experience

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  BusinessEdge Solutions

  Jan 1999 - Jun 2000

  Consultant

  Systems analysis and management of the implementation and process support for MetaSolv Telecom Business Solution (TBS) for gathering of functional and business requirements and recommending best practices towards developing OSS Enterprise Level implementation and processes in a CLEC, BLEC and DLEC Environment. Assisted in facilitating Client Meetings in order to define current and future requirements. Evaluation of workflow processes, system processes incorporating the changes into design and implementation of the re-defined process. Worked with system implementation, design and integration teams for CLEC, BLEC and DLEC clients, areas including implementation of OSS programs, Training, IP Addressing, Provisioning, Product Catalog, LNP sustainment and enforcement, Data Migration and Conversion, User Acceptance Testing, Data Analysis, EAI Integration, Data Model Mapping, Equipment and Network design and input. Show less

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  Genuity

  Jun 2000 - Apr 2001

  Business Analyst

  Evaluation of the current training program including gap analysis, documentation review and analysis, evaluation of the current program and re-design and implementation of training including process definition and design. Project management and design of the implementation of an OSS application (MetaSolv) training program. Project manager / lead MetaSolv trainer, responsible for the current state assessment, requirement gathering, creation and presentation of MetaSolv training material across the company. Created, designed and implemented project plans, project phases and methods and procedures to assist with the creation of training materials. Designed, implemented and presentation of a complete MetaSolv training program, including several individual modules. (Intro to MetaSolv, ASR Training, PSR Training, ISR Training, Work and Order Management, Network Design and Circuit Design) Trained up to several staff trainers with no prior MetaSolv experience. Show less

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  XO Communications

  Jan 2002 - Jan 2003

  PM
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  Bell Canada

  Apr 2003 - Jan 2005

  Senior Systems / Business Anaylst

  Systems analyst for national project developing multiple applications crossing the national organization including design, development, documentation and implementation working within the SOA framework utilizing UML and the eTOM. Development and design of custom, proprietary, system to utilize and encompass multiple product sources aligning the sales organization for all forms of equipment and maintenance sold within the national organization including the standardized format of quotations and contracts, including development of archival databases to aid with compensation, purchasing, service assurance, field services and warehousing. Show less

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  EStream Group

  Feb 2005 - Apr 2007

  Consultant

  Directed project execution for clients in the telecommunications vertical including business development for partnerships, designed, executed, contract negotiations and end to end project delivery. Marshaled the client liaison process for eStream Group incorporating staffing, day to day corporate development, general management and coaching. Key Initiatives:Led strategic and business development of new client projects to enable growth of a small consulting firmDirected budget development up to two million dollar projects in effort to support ongoing and future projects including staffing of the projects, budgeting work against salary, expenses and return on the investment to grow the companyCreated and directed the management of multiple core development teams in varying stages of product delivery from conception to end state wrap up, including program management, project planning, strategy sessions, risk and issue management/resolution work scheduling, project fulfillment and customer evaluationDevelopment of business plans including interim tactical and long term strategic, budgeting, business development, staffing, product awareness and promotionLed client interaction including RFP response, bidding on projects and working with project stakeholders to ensure client requirements are being met in a timely and efficient mannerResponsible for resources on multiple ongoing projects from overseeing their direct work efforts and managing all staff interactionsLed and directed process mapping and documentation for client interactions to streamline application platforms and internal/external client interactionsResponsible for managing all partnering contracts and relationships including partnership contracts and associated documentation, ensuring all required items are in place and complete before the commencement of any partnered projects and managing those relationships for the life of the project and the partnerships Show less

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  VerizonBusiness

  Apr 2007 - Jul 2009

  Enterprise Architect

  Led Enterprise Architecture function for enterprise application stack for a multi-national corporation focused on leading and designing a master data management, data governance strategy and spear heading architecture strategic initiatives to create a large scale customer portal.Led the strategic evaluation and support of a new architectural design and documentation for the implementation and design large scale multi-national reusable customer platform and portal spanning end to end ordering.Responsible for the creation of a Master Data Management Strategy and Data Governance including creation of standards, methods and procedures, data governance strategy for rollout and support for the architectural organizationExecuted architectural communications across the application teams to streamline system processes and customer interactions, efficiency assessment of current applications and documentation of future state roadmapLed business development efforts including requirements gathering, vendor sourcing, selection, on-boarding, management and business case creation.Lead architect interfacing across organization verticals. Design and development cross verticals, programs in support of end state architecture. Leading enterprise architecture in devising architecture strategies to reduce current applications by 500 plus over three years.Responsible for multiple roadmap and operational review guides shaping future state for architecture.Responsible for multiple project efforts utilizing standardized frameworks (including eTOM, SID, ITIL, TOGAF and the Zachman) to support the implementation of master data management efforts.Led the design and implementation of an enterprise data model and a methodology for transitioning from waterfall development to the agile method on a limited project basis. Show less

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  Cell C for Aricent

  Sept 2009 - Jan 2010

  Enterprise Architect

  Senior level consultant spearheading the re-engineering of the OSS/BSS back office suite of applications including a vendor selection and management plan, creation of a working logical and physical architecture, creation of a data governance and master data management plan.Key Initiatives:Led business development efforts liaising with both executives and end users supporting the creation and evaluation of RFP specifications in relation to back office replacement including Customer Relationship Management, Business Intelligence, Provisioning, Network Management and Billing.Directed and created a master data management and data governance and implementation plan for the new BSS/OSS suite of applications. Responsible for process definition to drive operational efficiencies reducing duplication of information entry by approximately 20%-40%.Directed strategic evaluation of current state OSS/BSS applications and staffing strengths in support of back office rollout. Executed the evaluation of the vendor responses to RFP specification, ranked vendors based on technical system recommendations, experience required, and the client's compressed timelines. Designed an implementation and management plan for multiple parallel application implementations.Marshaled the facilitation of the program planning, communications and program presentations for the executive later to end state applications implementation and integration.Led the development of transition planning utilizing both a single stacked vendor or diverse vendor options, including the architecture planning, system retirement and timeline planning for the condenses rollout of the back office rollout. Created and designed the conceptual and logical architecture for the new application stack using the eTOM framework as a baseline. Show less

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  Comcast Cable

  Jan 2010 - May 2013

  CET Commercial Champion

  Senior manager leading plan of record initiatives critical to achieving back BSS/OSS delivery goals. Planned, executed strategy as a member of the management team. Led cross functional matrixed teams, controlled multiple projects and budgets up to ten million dollars. Planned and executed strategy to support the growth of Comcast commercial services through product expansion and back office application support. Led and directed the delivery for Plan of Record (POR) projects for CET Business Services division including liaison between EPMO, NE&TO and the business units.Executed and assisted budget management annual planning for POR projects annual budget up to 60 million dollars.Responsible for process improvement and developing efficiencies, development of multiple streamlined repeatable processes aiding in project management and delivery including sourcing, hiring, negotiating, staffing and creation of a commercial project management office. Executed system integration efforts to aid in order entry time reduction by approximately 40% through reduction of dual entry of order information.Led Business development for multiple applications comprised of business case development, leading cross functional requirement gathering, led vendor management including sourcing, evaluation, scoring and contract negotiations. Led divisional delivery assurance effort to standard Comcast process across CET project management, development, delivery and testing.Directed the Metro Ethernet/Cell Back Haul (MECBH/ECES) program including delivery of scope, management of two to ten million dollar project budgets, deliverable evaluation, scheduling, risk management, vendor management.Created and directed program planning focused on delivery of the program including milestones, key measures of success, facilitation and championship of key programs and functional deliverables working with parallel teams assessing impacts, benefits and requirements including annual program planning. Show less

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  KPMG

  May 2013 - Jul 2019

  Manager Advisory Technology Enablement, Program Delivery Services

  Heather is a manger in the Advisory practice, Technology Enablement, with a focus on large scale technical program and project management, including vendor management, operations, product deployment and service deployment and management. Heather has over 20 years of experience in the telecommunications field. She is a strong manger with a proven track record of delivering solutions for complex problems. Her experience spans mobile networks, landlines, residential and business customers; she has a focus in large scale program delivery, vendor management, business operations, architecture, product delivery, systems integration and migration, long term strategic planning. Show less

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  VMware

  Oct 2019 - now

  25 plus years of raising the bar, thought leadership designing methodologies, frameworks for program management, delivering and rescuing high risk multi-million-dollar transformative programs. Forward thinking PMO lead, who is an expert at recognizing potential risks, creating strong teams, infectious positive attitude, utilizing a unique bird’s eye view for delivery. Acts as a trusted advisor to clients ~ meeting client, executive sponsor, and business expectations for desired business outcomes

  • Director Program Management

    Jul 2022 - now

  • PMO lead and Program Manager for VMware Professional Services

    Oct 2019 - Jul 2022
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  Broadcom Software

  Dec 2023 - now

  Director of program managment