Michael Murphy

Experience

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  Technoid PC Services

  Mar 2011 - May 2015

  Owner/Operator

  *Completed over 50 contract jobs with a 99.1% customer satisfaction rating. *A 'call-first' technician for three platforms. *Marketing the business, doing the finances, and turning in all involved paperwork requirements under contracts *Maintain back office administration duties

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  Randstad USA

  Nov 2012 - Apr 2013

  Project Coordinator

  State Farm EN$* Project coordinator in the Deployment Services department* Managed nationwide T1 & Ethernet installations on 500+ sites.* Coordinated LEC/CLEC/XC, AT&T, Century Link, Blue Stream, and Verizon Wireless assets in project execution.* Track project activities, monitor and control changes, conflicts and escalations* Mananged weekly status reports to ensure remediation work was scheduled* Conducted weekly training webinar’s with new technicians in site survey, demark extensions, T1 and Ethernet installations, B2B, and demark turnup Show less

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  PSSI Coppell

  Apr 2013 - Feb 2014

  Sr. Lead Tech.

  *Supervised a Desktop, Laptop and tablet repair department*Recycle, Repair, Refurbish, and Reclaim*Communicated daily with the client on the status of machines and part orders. *Data-wiping, Re-kitting, Device Processing and Distribution.*On-boarding new hires and evaluating their performance each quarter.

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  AT&T

  May 2014 - Jun 2019

  Cable Splice Technician

  *Worked on over 70 projects with a 98.3% success rate which avoided extra hours and financial loss.*Ten solo projects complete and tested without fault.*Review and analyze complex schematic drawings and use electrical test instruments to determine *defective wire or fiber. *Identifying problems and repairing and maintaining outdoor cable facilities in all types of weather *Repair damaged cables until service is restored.

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  Self-employed

  Jun 2019 - now

  Business Professional
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  Apprised Publishing

  Sept 2019 - Oct 2024

  Business Manager

  Building responsive websites, creating social media ads, posts and campaigns, optimizing web pages and writing blog posts. Software used consists mainly of Adobe Photoshop, After Effects, Premier Pro, Illustrator, and WordPress. Connecting payment gateways, monitoring google analytics, google ads and social media analytic tools.