Loriel Allen

Experience

• 

  Marriott International

  Jan 2011 - Mar 2020

  • Memorized entire line of company products & services, including prices and special discounts.• Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate.• Maintained high standards of customer service during high-volume, fast-paced operations.• Prepared specialty foods, follwing specific methods that requred quick prep time• Followed food safety procedures according to company policies and health and sanitation regulations.• Reported to each shift on time and ready to work. Show less • Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services• Balance daily $5,000 - $10,000 in cash at end of shift and create reports to ensure accurate accounting of all transactions.• Responds to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction. • Supplied over 3,200 guest with information regarding property amenties, services, room features, and local areas of intterest and activites.• Received an average 100% customer satisfaction rating to date.• Asisted physically challenged travelers and other guest with special needs. Show less

  • Hospitality Specialist

    Mar 2016 - Mar 2020

  • Hostess

    Jan 2011 - Feb 2016
• 

  The Fairway Group

  Mar 2021 - Mar 2024

  • Office Manager

    Apr 2022 - Mar 2024

  • Administrative Assistant

    Mar 2021 - Mar 2022
• 

  Royal St. Kitts Hotel

  Oct 2024 - now

  Restaurant Manager

  Operations Management, Staff Management, Customer Service, Financial Management, Compliance & Standards