
Jesse Nguyen
Courtesy Clerk

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About me
IT Help Desk Student Assistant
Education

University of Washington Bothell
2022 - 2025Bachelor's degree Management Information Systems JuniorActivities and Societies: Vietnamese Student Association

Highline College
2019 - 2021Associate of Arts - AAActivities and Societies: League of Legends club, Running Start

Thomas Jefferson High School
2017 - 2021High School Diploma GraduatedActivities and Societies: National Honor's Society, Key Club, Math Club, Track & Field, Swim Team, Robotics Club, Japanese Club,

Pacific Lutheran University
2021 - 2022Bachelor of Business Administration - BBA Business Administration, Management and Operations SophomoreActivities and Societies: Intramural Volleyball Rubix Cube Club Asian Pacific Islander Club
Experience

Safeway
Dec 2018 - Mar 2019Courtesy ClerkRecommended and helped customers select merchandise based on their needs.Help resolve issues or seek out help from managers if the situation was beyond myabilities.Maintained store cleanliness through the use of sweeps and checklists.

Cold Stone Creamery
Jun 2019 - Sept 2019Team MemberKept work areas clean, organized and safe to promote efficiency and team safetyWorked multiple stations to ensure the flow of sales and customer satisfactionDeveloped strong relationships with coworkers and managersContributed to team success by completing jobs quickly and accurately
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Sharetea (全球加盟總部)
Sept 2019 - Oct 2021Shift ManagerTeam leader at a barista job that managed other coworkers, high volume store, andupdate inventory.Created drinks with accuracy and efficiency while retaining repeat customersthrough service and hospitalityAssisted manager in promotions, decorations, and delivering inventory.

Trapper's Sushi Co.
Dec 2021 - Oct 2022ServerGreet customers with a friendly smile to seat and take ordersServing food and beverages while maintaining high quality table serviceCustomer satisfaction through service

Din Tai Fung Restaurant Group
May 2022 - Aug 2022BarbackGreet customers with welcoming friendlinessMaintain stock in cutlery, glasses, and beveragesCleaning tables, chairs, and high-touch surfaces

University of Washington School of Dentistry
Aug 2022 - nowInformation Technology Help Desk Student AssistantTechnical troubleshootingSystem upgrades and optimizationResolve and document user help requests
Licenses & Certifications

Washington State Food Worker Card
Public Health – Seattle & King CountyNov 2021
Basic Life Support (BLS)
American Heart Association
Languages
- enEnglish
- viVietnamese
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