Sanjay B

Experience

• 

  Dell India Pvt. Ltd

  Sept 2008 - Sept 2011

  Data Analyst

  Roles & ResponsibilitiesProvide Business Intelligence to India Commercial Directors.>Weekly Business health.>Account Level Growth.>Product Performance Tracking at core levelSupport Business leader with all major Ad-Hoc analysis for meetings with GM>Unit Share gain Analysis.>Attainments, Stack Ranking / Activity Reports (Automated)Provide decision support to India Mid-Market Executive Leadership team.Own Process and Projects to support Business>LOBC Conversion Project to drive additional business for Dell and also help Manager incremental salary.Work closely to provide analysis to each Segment Leaders with the weekly reviews>Monitor ISR / AE SFDC Hygiene>Monitor Top Deals on weekly basis>Order Loss Analysis>Deep Dives in Funnel pipelines and sales representative PerformanceDecide prioritization of requests for the Reporting request from Sales leaders based on stated organizational strategic goals. Decided business rules in consultation with senior directors and VPs, worked on the feasibility of producing the reports and communicated timelines by which the reports would be ready.Other projects included working with Account team to decide sales quotas for India Account Managers.Own the Business Management System of weekly interlocks between sales, marketing and finance. Provided relevant and insightful data for weekly reviews. Followed up on open action items discussed in the meeting mid-week.Support Finance Team to discuss yearly and quarterly sales quotas for the segment with the region. Ensure the plan is achievable from a profitability, revenue and market share stand with the opex implications.Advise on segment marketing programs (acquisition and retention), set targets and track weekly progress versus stated activity and revenue goals.Support Business with analyzing customer surveys on issues impacting Customer Experience and provided data driven recommendations aimed at decreasing customer dissatisfaction. Show less

• 

  Aon

  Sept 2011 - now

  Senior Consultant

  Roles & ResponsibilitiesWorking with Aon’s revenue data and quantifying- market share and wallet shareClient Satisfaction Surveys - designing (Clicktools), deployment (Eloqua), data analysis, interpreting results and generating key insights to increase top-line revenue growth and client penetration.Extensive use of Excel, Macros, PowerPoint and dashboard tools like Tableau.Delivering well organized reports, customized excel dashboards and data analysis.Local Market Planning to assess “Geographical Opportunity” and new business development at product and industry levelBasic working knowledge on Xcelsius.Well versed with CRM tools – Salesforce, Eloqua (Versions 9 & 10) and Clicktools.Analyzing NPS score, suggestions on improvement, YoY comparison on Promoter, Passive and Detractor. Prepare analysis reports and be responsible to answer any queries, complaints or suggestion in this regard.Developing and acquiring Information Sources.Generate Reports & Dashboards using database systems and assist their analysis.Adhoc Case Studies, global customer insight decks. Show less

• 

  Aon Centre for Innovation and Analytics (ACIA)

  Jan 2022 - now

  Global Survey Program Manager

  • Generated a more than 100% increase in survey requests compared to the previous year 2022.• Managed several stakeholder surveys and used survey technologies to find solutions for company issues.• Managed more than a thousand surveys this year, saving Aon over 2.8 million dollars with just 75 projects where we could determine the revenue.• Helped a team in a critical scenario when a third-party tool was compromised and shut down, in less than two weeks, we were able to develop a backup plan and enable the business to continue operating.• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.• Met with project stakeholders on regular basis to assess progress and make adjustments.• Coached team members on productivity strategies to accomplish challenging goals.• Interacted with customers and clients to identify business needs and requirements. Show less