Ms. Charu

Experience

• 

  Mass Callnet

  Aug 2014 - now

  Associate

  1. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints2. Maintaining records & sheets on google docs3. Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.4. Follow up to ensure that appropriate actions were taken on customers' requests.5. Refer unresolved customer grievances or special requests to designated departments for further investigation.6. Communicating courteously with customers by telephone, email7. Issuing refunds or compensation to customers if required8. Developing customer service procedures, policies and standards for your organisation or department9. Meeting with other managers to discuss possible improvements to customer service;10. Learning about your organisation's products or services and keeping up to date with changes Show less

• 

  Tradewill Multi Services

  Dec 2016 - now

  Business Development Manager

  1. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints2. Meet with desire target of product sales.3 Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.5. Refer unresolved customer grievances or special requests to designated departments for further investigation.6. Communicating courteously with customers by telephone, email10. Learning about your organisation's products or services and keeping up to date with changes Show less