Ahmed Eldesouky

Experience

• 

  TE Data

  Nov 2011 - Mar 2014

  Data Center Engineer

  TE Data is the largest ISP in Egypt. TE Data operates under a Class A license, allowing it to build its own national network, and operate its international data gateway.TE Data is focused on Broad Band services along with enterprise-geared services like leased lines, VPN's, web hosting and global connectivity solutions. TE Data owns and operates one of Egypt's largest data centers.I am part of TE Data's Data Center team. The team responsible for managing monitoring and operating all data centers services provided by TE Data.- Supports, monitors, and maintains TE Data solutions and scheduled jobs- Recommends continuous improvements of TE Data solutions- Provides second-line support for issues raised by other TE Data teams (Call Center, Enterprise, NOC)- Responds quickly and effectively to meet customers’ needs- Treats customers with courtesy, respect, and concern - Provides notifications, escalations, status updates, and problem reporting as required- Provide customer support via telephone and e-mail- Monitors data center facility - Installs, configures, and administers various systems Show less

• 

  _VOIS

  Apr 2014 - now

  - Maintaining the availability of the applications and their hosted servers (on UNIX platform)- Troubleshooting and fixing database related issues.- Performing all possible technical troubleshooting steps to solve the problems and service requests.- Managing all system components including apache, and tomcat.- Solving the user/groups access issues the different sections on the applications.- Ensure that the technical solution and root cause are clear and logic.- Prioritizing and managing several open cases at one time based on agreed Service Levels. - Ensure that all incidents are solved within the agreed SLA- Update the technical documentation and the team knowledge base. Show less

  • Infrastructure Architect

    Sept 2022 - now

  • Service Owner

    Jul 2019 - Aug 2022

  • Application Support Senior Engineer

    Jan 2017 - Jul 2019

  • Application Support Engineer

    Apr 2014 - Jan 2017