Jane Maguire

Experience

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  Teleperformance Inc

  Jun 2009 - May 2010

  Customer Service Representative

  - Front line support for technical issues with ADOBE based software applications. All facets of ADOBE products handled (i.e. Acrobat, Photoshop, Lightroom, etc.)- Creating, manage and track to end result, Service Request Tickets for corporate/enterprise & residential based customers. - Troubleshoot software issues to completion if possible, before interfacing with engineering support. If need, interface with software engineering support.- Assist with sales, refunds, replacement & re-activation of ADOBE software.- Handled all accounts/customers from multiple nations/countries to include but not limited to: United States of America, Australia/New Zealand, Western European, Middle East, South East Asia and South America. Show less

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  TTEC

  May 2010 - Jun 2014

  Technical Support Representative

  - Trained as Cisco Interaction Network Front liner. The first point of interaction for customers calling for technical support with CISCO software based networks.- Creating, manage and track to end result, Service Request Tickets for corporate/enterprise (large commercial based) customers. - Interacting with software engineers to complete and assist in resolving customer issues with CISCO software.- Interface with technical partners and sales representatives of CISCO based software and equipment.- Handled all accounts/customers from multiple nations/countries to include but not limited to: United States of America, Australia/New Zealand, Western European, Middle East, South East Asia and South America. Show less

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  Healthplex, Inc.

  Jun 2015 - Dec 2015

  Administrative Representative

  - Provided administrative support for dental healthcare services, scheduling appointments, and managing patient accounts. - Enhanced patient engagement by educating members on their dental plans and benefits. - Maintained accurate records in Healthplex's online database, improving patient data management.

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  Granite Construction

  Jul 2017 - Feb 2020

  Document Control Coordinator

  - Oversaw document control processes for Rochester Gas & Electric projects, maintaining rigorous standards for document integrity and accessibility. - Collaborated with project team and contractors on project documents verification on enhancing project documentation integrity. - Worked closely with interdisciplinary teams, including engineers and environmental scientists, to compile detailed Article VII documents for compliance and accuracy. - Conducted training for new employees on document control systems, ensuring a high level of compliance and operational excellence. - Assisted in the coordination of project logistics and resource management, contributing to improved project readiness and execution Show less

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  Kenny Construction Company

  Jul 2017 - Feb 2020

  Office Manager
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  Haydan Consultants Inc.

  Feb 2020 - Jun 2023

  Document Control Support Specialist

  - Managed all document control processes for construction projects at the New York Power Authority Niagara Region, ensuring compliance with regulatory and project-specific requirements. - Coordinated the transfer of project information between engineers, construction managers, and contractors, enhancing communication and project alignment. - Optimized the project close-out process by managing all documentation, resulting in a reduction of completion time while maintaining strict compliance with regulatory requirements and company standards. - Tracked personnel and equipment, managing employee background checks, assignments, and equipment status to ensure project readiness. - Reconciled project expenses and purchase orders with the procurement department, achieving 100% accuracy in financial reporting. - Coordinated contractor access to secure sites by managing security clearance processes. Show less

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  Li-Cycle

  Jun 2023 - Mar 2024

  Information Manager

  - Provided comprehensive information management support to North America Hub project teams, facilitating efficient document control and data processes for construction projects. - Established and maintained robust document control systems, ensuring the timely review and closure of project deliverables, contributing to increased project efficiency. - Collaborated with project managers and IT teams to integrate information management solutions with existing systems, improving data accessibility and security. - Recommended and implemented new document management policies, resulting in enhanced accuracy and accessibility of enterprise information. - Led the successful acquisition of a new Document Management System for the construction team, improving project documentation handling. - Facilitated user training sessions to promote the adoption of new technologies and solution. Show less