Victor Perez

Experience

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  Netgo c.a

  Mar 2018 - Mar 2021

  Customer Support Manager

  • Managed and supervised the duties of six technicians, overseeing their tasks and reporting feedback and paperwork to the project manager.• Provided technical support for computer and printer repair, diagnosis and resolution of hardware and software issues, and troubleshooting network connectivity problems.• Design and deployment of new networks, including the installation of network racks equipped with patch panels, cable organizers, UPS, PDU, routers, switches, CCTV systems, servers with virtualized machines, and ensuring compliance with cable management standards for customers.• Maintained inventory of computer and network equipment and determined replacement needs based on usage and condition.• Designed and installed CCTV systems in commercial settings, including parking lots, store interiors, and homes, based on customer requests and requirements. Show less

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  Banco Occidental de Descuento

  Mar 2021 - Jul 2022

  Network Specialist

  • Managed a network environment comprising over 1000 Cisco switches and routers across bank agencies and financial buildings.• Established secure connectivity from the principal data center to new financial institutions using IPsec VPN.• Installed and configured Cisco switches, implemented Cisco VLANs to segregate company departments, and enforced switch port security protocols to safeguard the network from unauthorized access.• Provided support to the helpdesk team in diagnosing and resolving client-reported issues promptly and effectively.• Implemented and managed VLANs, VTP, Layer 3 Switching, Spanning Tree Protocol, and EtherChannels to optimize network performance and reliability.• Installed, monitored, and troubleshooted Cisco switches including the 2950, 2960, 3750, 3850 series, and routers from the 2900 series to ensure uninterrupted network operations. Show less

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  Quantela Inc.

  Jul 2022 - now

  Network Consultant

  • Administered Cisco CSR 1000v, CGR 1240, and IR 8140 to ensure optimal performance and security of network infrastructure.• Configured Site-to-Site and Hub-and-Spoke FlexVPN (IKEv2) connections between Cisco CSR 1000v in AWS and client's Cisco CGRs and IRs in the field, ensuring secure communication.• Implemented IPv6 routing between CSR 1000v on AWS and client's CGRs and IoT devices in the field, enhancing network efficiency and future-proofing infrastructure.• Managed firmware updates for IoT devices via Cisco Field Network Director (FND), ensuring devices are up-to-date and secure.• Oversaw administration and troubleshooting of CGMesh and Wi-Sun networks, ensuring the reliability and performance of smart lighting systems. Additionally, configured and troubleshooted WPAN interfaces on Cisco CGRs and IRs devices, guaranteeing seamless connectivity for over 50,000 IoT devices across client projects. Show less