Kendric Shumaker

Experience

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  Josephson Institute of Ethics

  Aug 2003 - Jun 2013

  - Hired, trained and managed event planning/seminar coordination staff and was responsible for department budget, material procurement and resource allocation. Department coordinated and executed over 120 unique events per year.- Cut overall department operating expenses by 37% while developing operational standard processes that directly resulted in the department’s ability to maintain the same number of personnel while doubling the number of events executed per year.- Oversaw and executed six month rebranding/document update process that included analyzing, proofing and codifying department/company templates, process documents and checklists.- Managed company wide deployment of Microsoft Dynamics CRM 4.0 (and subsequent 2011 upgrade); including mapping business/communication streams pre-deployment, overseeing data migration standards and UI customization.- Oversaw CRM staff training and UI modification/utilization. Worked in conjunction with IT to create customized data entry fields and entities for better customer tracking/marketing. Codified and published custom end-user manual for staff.- Served as interim Customer Service Manager; oversaw $1.5 million in sales, updated online store tools and return policy to better serve customer base and developed product recommendations based off departmental inventory ranking reports.- Provided business analysis/analytics on core revenue streams: seminar enrollment, contracted trainings and product sales.- Cut year-end donation drive expenses 80% by overhauling donation drive SOP’s based on client donation analysis.- Managed onsite training facility build-out project; including budget, timeline, punch list and equipment procurement. Show less - Planned, managed and executed logistical details and program sales for nationally renowned character education and ethics training seminars, workshops and conferences which included: negotiating hotel contracts and agreements, creating and executing client contracts, booking travel accommodations, production and timely delivery of professional development materials, registration and database management, managing catering and audio visual needs and providing both onsite and remote event management. - Created seminar site hosting/customer loyalty program that directly resulted in a 50% reduction in expenses per seminar.- Conducted seminar enrollment and product sales marketing campaigns via phone calls, mailings and email. - Maintained inventory and organization of all training materials, A/V, equipment and supplies. Show less

  • Manager of Educational Programs and CRM Specialist

    Aug 2005 - Jun 2013

  • Educational Programs Coordinator

    Aug 2003 - Aug 2005
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  Insyght Interactive, Inc.

  Jul 2013 - May 2014

  Project Manager

  - Lead strategic event design, logistics planning and on-site program execution for medical international and domestic: Advisory Boards, Investigator Meetings, Disease Summits & Drug Launch/Marketing Meetings.- Managed project/program budgets while navigating strict pharmaceutical industry compliance policies and procedures. - Increased department efficiency by analyzing and codifying department templates, process documents and checklists.- Created new meeting collateral templates and country of origin identification system to better serve international attendees.- Managed KOL (Key Opinion Leader)/speaker identification, recruitment, & engagement.- Coordinated customization of onsite Spanish language registration application with mobile app developer; ensuring a quick and seamless user experience for conference attendees and eliminating registration wait times. Show less

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  Ethos Design

  Jul 2014 - Jan 2015

  Director of Production

  - Produced and managed the 3D Systems Booth at CES 2015 in Las Vegas, NV which included: budget/project scope negotiation, pre-production, onsite coordination and post-production.o Managed a three-fold booth footprint size increase (1000 sq ft to 3000 sq ft) while maintaining the same costs from the previous year and in some areas decreased costs through negotiation and new vendor relationships.o Successfully completed booth installation within the previous year’s labor budget despite 20% decrease in allotted installation time and a three-fold size increase in the overall booth footprint.- Onsite Producer for the Ubisoft Booth at Gamescom 2014 in Cologne, Germany with duties including fabrication/installation timeline management, tracking booth graphic printing (large format and small prints) and booth furnishing orders/deliveries. Overall booth installation and dismantle encompassed three weeks with a footprint covering approximately 30,000 sq ft. Show less

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  The College-Ready Promise

  Feb 2015 - Jul 2015

  Independent Contractor

  - Compiled multiple state and NGO school district lists, utilizing numerous different demographic filters, to generate a grant recipient partner candidate table.- Researched and recorded national, regional and statewide grants applicable to The College-Ready Promise mission.- Sourced and negotiated contracting of event logistics for a teacher collaboration conference of 200 educators. - Managed and uploaded educator lesson plans to the Literacy Design Collaborative, an online literacy resource for educators. - Cataloged and updated organization Wikispaces site and migrated archived documents from Dropbox to Google Drive. Show less

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  Anthem Blue Cross and Blue Shield

  Jul 2015 - now

  Sr. Business Change Manager

  - Oversee expedition and tracking of proofed/rebranded documents for New York Rebranding Project via tracking tools including Microsoft SharePoint, job/document completion spreadsheets and in-house work order software.- Proof and rebrand assigned documents per business owner job request submissions.- Compile completed documents into monthly regulatory batch submissions and submit for FYI filing.- Created and maintain a weekly key milestone report based on current and ongoing major departmental projects. Show less