Alan Phan

Experience

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  ESURGI

  Oct 2016 - Dec 2016

  Rapid Prototyping Intern

  • Performed troubleshooting procedures, bug fixes, and hardware maintenance• Performed research for new solutions or better components when the device failed to function properly• Designed, assembled, and programmed medical device prototype

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  U.S. Department of the Treasury

  Jan 2018 - Aug 2018

  Office of the Chief Information Officer Intern

  • Identified problem areas in HR system usability with team by conducting user surveys• Provided support by email to non-technical users that were taking the HR system usability survey• Authored survey instructions and troubleshooting guidelines (standard operating procedures) for survey takers• Monitored staff compliance to Rules of Behavior by creating and maintaining online forms and responses• Provided support by email to non-technical staff on how to submit compliance form to SharePoint site Show less

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  SEED OF GOOD HOPE

  Dec 2019 - Jul 2021

  Website Manager

  • Troubleshooted unexpected website issues using Mobirise Website Builder and FileZilla FTP client • Provided on-the-phone support for non-technical donors and beneficiaries on how to interact with website content• Installed Zoom and Microsoft Office for staff members in person and remotely with Chrome Remote Desktop • Adjusted website design to make it more intuitive for users based on their feedback • Provided on-the-phone support for users of our in-house social distancing assistance mobile app Show less

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  Geek Squad

  Jul 2021 - Nov 2021

  Computer Technician

  • Resolved customers’ technical issues by assessing situation and providing solutions (malware removal, device set-up, install/upgrade, advanced diagnostic, data transfer, etc.)• Performed client data back-up and transfer services using mule (dedicated data transfer device)• Upgraded or replaced hardware in client devices (storage drive, RAM, CPU fan, etc.)• Created work tickets in Nova ticketing system to inform team members of customer device issues• Monitored repair queues and provide status updates to customers regarding repair work on their device• Reimaged devices with severe performance issues or malware• Performed device set up and software installation on new Windows and Mac devices before delivering to customers Show less

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  Total Wine & More

  Nov 2021 - now

  • Information Security Operations Analyst

    Sept 2022 - now

  • IT Service Desk Technician

    Nov 2021 - Sept 2022