Yuchen Guo

Experience

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  Sgis Songshan Co., Ltd.

  Jul 2012 - Sept 2012

  Network Maintenance Assistant

  • Tested, managed, configured, and installed network hardware and IT systems (hardware and software).• Utilize and configure computer software.• Implemented network connection, communication systems, and monitor equipment to ensure all IT related activities functioned efficiently for business• Provided technical support to help company employees with computer and IT issues.

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  Road to SR Investment Consulting Co,.

  Oct 2013 - Mar 2014

  Investment Analyst

  • Analysed and evaluated investment opportunities, reporting findings to investment managers.• Use financial models to help investment managers analyse potential investment projects. Identified risks, future earning potential and returns, and presented findings to senior investment managers.• Conducted industry research and evaluated sector investment potential and trends. Produced analysis on benchmark and investment analysis reporting.

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  University of Reading

  Oct 2016 - Dec 2017

  IT Service Desk/Audio-Visual Assistant

  • Communicated effectively with staff and students to solve IT issues on a daily basis, including hardware, software, basic network setting, etc.• Provided professional support to ensure all technical equipment on campus was in good working order and dealt with emergencies diplomatically and efficiently.• Worked in a ten-strong team to provide excellent customer service to ensure any urgent IT/AV related inquiries were solved in a timely, efficient manner and received positive feedback from the school community.• Operated hardware such as component connections between front end and back end to ensure any emergency situations were properly prepared and managed.• Offered assistance via phone and email for numerous IT incidents all over campus. Show less

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  Dell EMC

  Aug 2018 - now

  • Providing remote technical supports to global customers and internal employees and resolving a wide varies of issues related to high-end enterprise-level storage products.• Developing solutions to customers from Baking Industry, Government, Communications Industry, and other Fortune 500 companies.• Communicating with the customer via calls, emails, and remote sessions, by remote troubleshooting, diagnosing, provide customer analysis results and appropriate solutions in a timely manner.• Participated in non-core hours on-call rotation for emergency handling for Dell EMC Chinese-speaking customers.• Cooperate with the field service team, and the account team to address customers’ issues quickly, and provide corresponding solutions to customers.• Collaborate with cross-group peers, etc(SAN networking team and Host team), help the customer to define their root course, and provide solutions to avoid the same issue happening in the future.• Mentoring front-line employees’ soft skills and basic technical skills, advising them to identify customers’ requests and respond to their concerns. Show less

  • TAM DRS

    Oct 2022 - now

  • Technical Support Engineer

    Aug 2018 - Oct 2022