Simran Kaur

Experience

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  Milkbasket

  Sept 2022 - Feb 2024

  Support Analyst

  Provided diligent and personalized customer support across multiple chat platforms, efficiently addressing customer inquiries, concerns, and requests with prompt solutions.Actively listened to customer needs, ensuring clear communication and delivering resolutions in a friendly, professional manner to enhance customer experience.Documented all customer interactions thoroughly, including key details such as inquiry type, resolution provided, and follow-up actions required.Identified recurring issues by analyzing patterns in customer interactions and collaborated with cross-functional teams (product development, technical support, quality assurance) to address the root causes of these problems.Worked closely with cross-functional teams to implement long-term solutions, contributing to improvements in products, services, and overall customer satisfaction.Played a key role in streamlining customer service processes, reducing response times, and enhancing service efficiency, leading to increased customer satisfaction and retention.Proactively suggested and implemented improvements based on customer feedback, resulting in measurable improvements in both customer experience and business outcomes. Show less

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  KompiTech

  Feb 2024 - now

  Marketing Associate

  Managed and optimized email marketing campaigns using Instantly to improve open rates, click-through rates, and overall engagement with targeted audiences.Executed lead generation strategies through a variety of tools such as Apollo, SalesQL, Kendo, and RocketReach, identifying potential clients and expanding the reach of marketing campaigns to high-potential prospects.Leveraged HubSpot and other digital marketing tools to streamline campaign management, track performance, and enhance the overall effectiveness of marketing efforts.Played a key role in the development of a partner's portal for companies providing IT services across Europe, working on initiatives spanning 50+ countries, enhancing user experience and project success.Analyzed performance metrics regularly to assess the effectiveness of campaigns, driving improvements in engagement, conversion rates, and ROI for marketing activities.Gained hands-on experience with industry-leading tools such as Instantly, Apollo, SalesQL, Kendo, RocketReach, HubSpot, and other digital marketing platforms, further enhancing my ability to execute successful lead generation and marketing strategies. Show less