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Azusena Davis

Azusena Davis

Sales Associate

Followers of Azusena Davis155 followers
location of Azusena DavisAlbuquerque, New Mexico, United States

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  • Timeline

  • About me

    Service, Quality and Innovation Team Manager at Edgewater Federal Solutions, Inc.

  • Education

    • ITT Technical Institute-Albuquerque

      2010 - 2012
      Associate of Applied Science Computer and Electronics Engineering Technology

    • Central New Mexico Community College

      2006 - 2010
      Associate of Science (A.S.) Computer Information Systems/Computer Programming

    • Western Governors University

      -
      Master of Science - MS Information Technology Management

  • Experience

    • Sears, Roebuck and Co.

      Oct 2007 - May 2009
      Sales Associate

      Presented product features and benefits, and provided ideas to help customers make a decisionEnsured that each customer received outstanding service by providing a friendly environmentIndirect supervision of peers and oversight of department during Managers absenceRecognized for hitting sales targets and surpassing additional sales goals

    • Wells Fargo

      Jun 2009 - Mar 2010
      Teller

      Identified and made sales referrals, recommended alternate channels, and cross-sold bank servicesRecorded transactions on cash register, issued receipts and change to customersEnsured that each customer received professional customer service Received bonuses for superior sales achievements

    • The Kemtah Group, Inc.

      Nov 2010 - Nov 2013
      Desktop Support Technician

      Troubleshoot any software or hardware problems that ariseProvide standardized system setup and deployment supportPerform hardware and software upgrades/migrationsProvide prompt initial response to all assigned service requestsAssist with PC moves and reconnectsPerform basic, first level troubleshooting and repair of customer systemsEducate customers on software usage or any questions they haveMaintain outstanding customer service

    • Presbyterian Healthcare Services

      Nov 2013 - Sept 2014
      Data Security Analyst

    • Belcan

      Jul 2015 - Apr 2021
      Desktop Support

    • The Kemtah Group, Inc.

      Jul 2015 - Apr 2021
      IT Helpdesk Analyst

    • Edgewater Federal Solutions, Inc.

      May 2018 - now

      • Team Manager

        Aug 2023 - now

      • Technical Operations Engineer

        Jul 2022 - Aug 2023

      • Team Manager

        May 2018 - Jul 2022

  • Licenses & Certifications

    • KCS Principles

      HDI