Mo Dahim

Experience

• 

  El-Nasr Pharmacy

  Aug 1999 - Apr 2002

  Pharmacist

  Experience:A position in one of the most prestigious pharmacies located near one of the most recognised hospitals in Cairo-Egypt. I obtained excellent opportunities to learn & build my experience and expertise in the practical field of pharmacy. I transformed my theoretical knowledge into practical skill and learnt from a senior pharmacist about the different aspects of the pharmaceutical industry. In addition to building a network of relationships with customers, colleagues, and business partners like sales representatives.Key Responsibilities:• Dispensing and processing prescriptions • Dispensing OTC medications• Maintaining patient medication records• Patient counselling• Dealing with sales representativesAchievements:Notable sales increases, built excellent relationships with customers, colleagues and the owner of the pharmacy which I still retain today. Show less

• 

  AstraZeneca

  Jan 2000 - Apr 2002

  Market Specialist

  *Conducting medical specialists visits to promote safe and ethical prescribing of ENT and Chest therapies.*Discussing potential benefits of AstraZeneca’s ENT/Chest products range within the context of evidence based practice and providing point of differentiation from other treatments available.*Coordinating training and promotional events including medical conferences, presentations and written material.*Working with the marketing and medical affairs team to achieve the organisation’s KPIs as per the code of conduct and the organisation’s mission and vision.*Acting as a primary point of contact for specialists to respond to various enquiries.*40% of doctors on my list were among the top specialists in Egypt.*Constantly keeping management up to date about any changes & complaints in the market so that these could be quickly resolved.*Achievements: 180% increase in sales from March 2000 to March 2002, and I was awarded with a certificate of achievement by the company. Show less

• 

  Farabi Pharmacies

  Apr 2002 - Jan 2010

  Pharmacy Manager

  The pharmacy’s location was on the fringe of the diplomatic quarter in Riyadh where all of the foreign embassies & consulates are located. There were also many banking and vital government institutes’ within this locality hence I dealt with a myriad of people from different cultures & backgrounds where I had the opportunity to provide them with the most optimal pharmaceutical services to suit their needs.While managing the store I had a team of three staff that consisted of a pharmacist, an assistant pharmacist & floor consultant/specialist. I implemented a strategic organised plan to ensure that the pharmacy did not retain any near expired, expired or slow moving goods. I would constantly provide guidance to the team to ensure that all understood the importance of the plan & potential impact on the function of the pharmacy. I would hold monthly meetings to ensure we were all on track and on the same page. In addition, I managed the exchange of surplus medication with other pharmacies within the same chain/group of pharmacies. Key Responsibilities:• Offering personalised customer service & experience • Assessing customer trends in order to be able to assign tasks to the team appropriately according to an individual’s skill.• Monitoring, controlling & ordering stock inventory for the pharmacy.• Customer complaint handling & resolution Achievements:Pharmacy sales doubled during my tenure and continued until my departure in 2009. Show less

• 

  David Ford Pharmacy

  Aug 2010 - Nov 2011

  Pharmacist

  • Dispensing using Winifred.• Proficient user of POSPRO POS.• Dispensing Opioid Replacement Therapy daily doses and takeaways.• Recommending S2 and S3 medications.• Doing daily orders for the dispensary and the shop.• Counselling patients.• Liaison with nursing home staff and GPs.

• 

  Watsonia Pharmacy

  Nov 2011 - May 2013

  Pharmacist In Charge

  • A combined role as a PIC and assistant pharmacist amongst a team of 5 pharmacists and 15 pharmacy and dispensary assistants, in collaboration with the Manager.• Worked as Relieving Manager for 6 weeks while Manger on Leave in July 2012.• Dispensing medications using Winifred. • Proficient user of LOTS POS.• Close collaboration with RNs and carers for CRUs (Community Residential Units).• Proficient with NDSS program.• Extensive Experience with Multi Dose Webster pack.• Proficient in Webster MMS program.• Recommending S2 and S3 products, with big interest in cross-selling.• Preparation of daily dispensary and shop orders.• Patient Medication Counselling.• Educating team members.• Co-ordinating and conducting HMR interviews. Show less

• 

  Pharmore Pharmacies

  May 2013 - Jun 2014

  Pharmacy Manager

  *Documented achieving 6 out of 6 business KPIs set by Pharmore group management for 7 months in a row*Managing teams of dispensary and floor staff consisting of 15-20 team members.*Staff training and orientation to the Quality Care Pharmacy Program (QCPP).*Developing and monitoring KPIs and reporting to Pharmore Head Office and the pharmacy owner.*Act as a drug information resource to the medical and nursing staff at the affiliated aged care facilities and the next-door medical centre.*Liaising with nursing and medical staff at affiliated residential aged care facilities to ensure compliance with safe medication prescribing and administration standards.*Responsible for successfully implementing different 5CPA programs to ensure customer loyalty and maximise profits.*Responsible for the supervision of colleague pharmacists, students, interns and pharmacy technicians to ensure safe, efficient and effective work environment.*Coordinate client accounts, financial statements and monthly business performance reports, reporting to the pharmacy owner and Pharmore Head Office. Show less

• 

  Chemmart Pharmacy

  Jun 2014 - Jan 2017

  Customer Care Pharmacist/Dispensary Pharmacist

  *Providing training and regular updates to general practitioners, colleagues, Cranbourne High Street Chemmart Pharmacies staff and community groups on Chemmart professional services and specific disease state management including both pharmacological and nonpharmacological interventions, using relevant information with each target group.*Liaising with Cranbourne High Street Chemmart Pharmacies management and local general practitioners to promote and maximise patients’/business outcomes.*Act as a clinical guide and drug knowledge resource within the Cranbourne High Street Chemmart Pharmacies team.*Building strategies and training plans to meet the organisational goals.*Managing Medscheck & Diabetic Care programs, patient interviewing and drug history eliciting.*Documented testimony of customer loyalty and satisfaction. Show less

• 

  Eli Lilly and Company

  Apr 2021 - now

  Diabetes and men’s health, Cialis advocate for Victorian team, Business planning advocate for Victorian team. Integrated Care- Diabetes, VIC WEST.

  • Territory Manager

    Feb 2024 - now

  • Sales Consultant

    Jan 2017 - now

  • Sales Consultant

    Apr 2021 - Feb 2024