Sourav Sardar

Experience

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  MPokket

  Feb 2021 - Jun 2021

  Operation executive

  Experienced Tele Caller with a proven history of successful money recovery and exceptional customer service at mpokket. I consistently exceeded targets, resolving payment disputes and mitigating escalations. Meticulously maintaining data sheets, I tracked customer interactions and payment histories, providing valuable insights. Adaptable and deadline-driven, I thrived in a fast-paced environment, adhering to ethical practices and debt recovery regulations. Seeking new opportunities to leverage my exceptional communication skills and accountability, I aim to deliver outstanding results as a Tele Caller and contribute to a forward-thinking organization's success. Show less

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  Anudip Foundation

  Oct 2021 - Feb 2023

  Experienced in leveraging data for informed decision-making, I am a dedicated Data Validation & Invigilation Executive at Anudip Foundation for Social Welfare. Skilled in Excel, Power BI, SQL, Power Query, and statistical analysis, I thrive on maximizing the value of data.At Anudip Foundation, I ensure accurate student attendance data through meticulous validation processes. My expertise lies in developing impactful dashboards, providing actionable insights for stakeholders to make informed decisions.Efficiency and data management are my strengths, as I excel in automating processes using VBA and Google App Script. With a command of business intelligence tools, I transform complex data sets into user-friendly dashboards, empowering stakeholders to effortlessly access and analyze information.Beyond technical responsibilities, I conduct interviews with aspiring data analytics faculties, contributing to Anudip's mission of empowering individuals through education.My tenure has honed my communication and interpersonal skills, collaborating with diverse stakeholders. I am committed to utilizing my expertise in data analysis, business intelligence, and dashboard creation to provide actionable insights and facilitate data-driven decision-making.Let's connect to explore how my skills can drive your organization's success. Together, we can unlock the full potential of data for strategic decision-making. Show less On Job Trainee | Anudip Foundation for Social WelfarePassionate and results-driven Data Analyst with expertise in advanced Excel, data management, data storytelling, pivot tables, charts, Google Sheets, Google Forms, and PowerPoint (PPT) creation. During my on-the-job training at Anudip Foundation for Social Welfare, I actively contributed to driving social change through data analysis.Working closely with a diverse team, I collected, organized, and analyzed crucial data sets, gaining a comprehensive understanding of data analytics principles and techniques. My proficiency in advanced Excel allowed me to efficiently manipulate and interpret complex data, while pivot tables and charts facilitated trend identification and data-driven decision-making. Additionally, I utilized Google Sheets for collaborative data management and analysis.Proficient in Google Forms, I designed surveys, collected responses, and extracted valuable insights to inform decision-making. I effectively communicated data findings and recommendations to stakeholders through impactful presentations created using PowerPoint (PPT).Throughout my tenure, I demonstrated a proactive approach, attention to detail, and the ability to meet deadlines in a fast-paced environment. Thriving in cross-functional teams, I collaborated and communicated effectively with stakeholders at all levels.Now, I seek a challenging opportunity to apply my acquired knowledge and skills in a dynamic and innovative environment. If you are in need of a dedicated Data Analyst passionate about leveraging data for positive social impact, let's connect and explore potential collaborations. Show less

  • Data validation & invigilation - Executive.

    Apr 2022 - Feb 2023

  • Executive : Data validation- OJT

    Oct 2021 - Mar 2022
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  PwC Switzerland

  May 2023 - May 2023

  Power bi virtual internship

  Task 1: PwC PowerBI Virtual Experience: Explore Power BI, a powerful business intelligence tool - features, interface, data connections, and visualizations.Task 2: Call Centre Trends Dashboard: Create a comprehensive Power BI dashboard with KPIs for call center performance, including customer satisfaction, calls answered/abandoned, calls by time, speed of answer, and agent's performance quadrant.Task 3: Customer Retention Dashboard: Develop a Power BI dashboard with KPIs for tracking customer retention rates, such as churn rate, customer lifetime value, satisfaction score, and repeat purchase rate. Provide insights and suggestions for improving retention.Task 4: Diversity & Inclusion Analysis: Analyze gender balance in the executive suite with KPIs like men/women count, leavers, promotions, and turnover percentage. Evaluate diversity and inclusion within the executive team. Show less

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  TMG. (Taxmantra Global)

  Feb 2024 - Jan 2025

  MIS Analyst