
Ankit Parihar
Client Service Associate

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About me
Project specialist
Education

University of Northampton
2017 - 2018Master of Business Administration - MBA Business Administration and Management, General
Guru Gobind Singh Indraprastha University
2012 - 2015Bachelor of Business Administration - BBA Banking and Financial Support Services
Experience

Delhivery
Feb 2019 - Dec 2019Client Service AssociateKey account manager for 100+ clients across PAN India.Provide post-sales client service support / troubleshooting support through email/phone/chat to the client's B2C customers. To support stakeholders and deliver consultative support.Ensuring healthy client retention and engagements as well as product trainingPerform data analysis to improve advertising customer experience. Prepare daily reports (MIS).Gather client and partner feedback to enhance ad products and the customer experience. Ensure accurate and timely communication of support issues to relevant departments within the support cycle within said TAT.Build effective business relationships with clients and developed an understanding of clients potential business needs.Handle client escalation and coordination point to resolve high profile and/or critical issues occurring between the client and stakeholders.Ensuring products reaches to the end customer on time (Pickup*In-transit*Hold/Reverse*Re-connect*Client end revert).Fulfilment centre / Last mile / Middle / First mile supply chain / logistics, operations and support.LTL / B2C Services. Show less

LoadShare Networks
Dec 2019 - Jul 2020Assistant Manager
Shyplite
Jul 2021 - Jun 2022Enterprise Key Account Manager
Shiprocket
Jun 2022 - Jun 2024Senior Specialist SMB
Unicommerce
Jun 2024 - nowProject Specialist
Licenses & Certifications

IELTS
British CouncilApr 2018
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