Ankit Parihar

Experience

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  Delhivery

  Feb 2019 - Dec 2019

  Client Service Associate

  Key account manager for 100+ clients across PAN India.Provide post-sales client service support / troubleshooting support through email/phone/chat to the client's B2C customers. To support stakeholders and deliver consultative support.Ensuring healthy client retention and engagements as well as product trainingPerform data analysis to improve advertising customer experience. Prepare daily reports (MIS).Gather client and partner feedback to enhance ad products and the customer experience. Ensure accurate and timely communication of support issues to relevant departments within the support cycle within said TAT.Build effective business relationships with clients and developed an understanding of clients potential business needs.Handle client escalation and coordination point to resolve high profile and/or critical issues occurring between the client and stakeholders.Ensuring products reaches to the end customer on time (Pickup*In-transit*Hold/Reverse*Re-connect*Client end revert).Fulfilment centre / Last mile / Middle / First mile supply chain / logistics, operations and support.LTL / B2C Services. Show less

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  LoadShare Networks

  Dec 2019 - Jul 2020

  Assistant Manager
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  Shyplite

  Jul 2021 - Jun 2022

  Enterprise Key Account Manager
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  Shiprocket

  Jun 2022 - Jun 2024

  Senior Specialist SMB
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  Unicommerce

  Jun 2024 - now

  Project Specialist