William O.

Experience

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  Quabbin Wire & Cable Co., Inc.

  May 1998 - Oct 1999

  Market Development Engineer

  • Participated in EIA/TIA International Standards meetings to write Cat 5e and Cat 6 cabling standards. • Promoted data products to customers and provided system design and application expertise. • Conducted product presentations and assessed potential markets and investigated business opportunities. • Obtained multiple BICSI certifications in structured cabling.

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  Drake Petroleum

  May 2004 - Jan 2008

  Engineering & Field Services

  Served as Project Manager for the implementation of a multimillion-dollar strategic Loyalty Program and $1 million-dollar Point of Sale technology refresh. Worked closely with cross-functional teams on implementing and servicing new IT infrastructure at headquarters and over 150 branch locations. • Developed and facilitated employee training programs on problem identification, troubleshooting, and continuous improvement, resulting in increased responsiveness, resolution, and cost savings.• Initiated VISA PCI/DSS compliance project at retail and corporate locations. • Configured and repaired workstations, network components, and servers, including Ghost, Citrix, Symantec, Veritas, PBX, Cisco Routers. • Installed and troubleshot WAN technology; Cable, DSL, Satellite, Frame-Relay, Dialup, and VPN connections. • Provided help desk and training support, PC repairs, remote and local network administration for store and corporate personnel.• Managed the installation of Remote Energy Management Systems. • Generated reports through Crystal Reports Designer and Viewer. • Supported HR Ceridian payroll service. Show less

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  United Technologies

  Apr 2008 - Sept 2009

  Project Manager/Budget Manager

  Responsible for the management of a $24-million R&D budget using Earned Value Management, DOT Project design, and performance schedule• Delivered prototype design on time and in adherence to budget. • Achieved test requirements, exceeded target product cost goals, and resolved supplier challenges. • Coordinated with sponsors and stakeholders to ensure alignment with corporate roadmap. • Led an Integrated Product Development Team comprised of engineering, supply chain, and quality staff to accomplish project and product goals. Show less

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  OTECS

  Oct 2009 - Apr 2012

  Information Technology Consultant / Trainer

  Owned and operated small consulting firm providing Project Management, IT Systems, and efficiency consulting to small and micro businesses.• Provided customers with project plans for system installations, migrations, and upgrades including Scope, Budget, and Schedule requirements and Risk Assessments.• Completed Windows 7 migrations, LAN and WAN upgrades, and data migrations.

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  Exeter Job Corps Center

  Apr 2012 - Jan 2013

  IT Manager

  Responsible for overseeing all IT Functions, Systems, Network and Active Directory Management.• Successfully advocated and negotiated additional ISP services and equipment funding through authoring proposals to the Department of Labor. • Served as a member of the strategic planning team that focused on enhancing operations.• Performed monthly audits to ensure data integrity, user access security, and authorizations in compliance to Department of Labor and corporate policies. • Implemented centralized printing which reduced printer fleet and expenses.• Planned and launched Windows 7 to DOL assets that utilized Citrix Desktop Virtualization and Cisco VPN. • Re-engineered wireless network infrastructure using Cisco Airnet WAPs to solve intermittent connectivity. • Developed and facilitated staff trainings for Citrix, MOS, CISCO VPN, RSA Security Token. Show less

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  Superior Plus Energy Services

  Jan 2013 - Mar 2020

  Senior Project Manager/Systems Analyst

  Responsible for the field technology and systems for over 90 locations. Managed concurrent infrastructure and system conversions and upgrades including 30 corporate acquisitions in six years.• Oversee planning, risk assessment, monitoring, training and support for mobile technology, networking, phone systems, Citrix and thin client deployment, camera systems, ERP and Fleet hardware. • Collaborate with partners and VARs to reduce costs of acquisitions, conversions, and refresh projects. • Coordinate with ERP vendor for Mobile Delivery system development and troubleshooting. • Lead mobile fleet technology design, implementation, troubleshooting, and training. • Manage telecommunication systems including fleet, mobile devices, MDM, and PBX systems. • Serve as Technology Lead for ISP network migrations, data services, and Data Center Operations. • Work cross functionally within a Matrixed organization and frequently interact with Operations, IT, Marketing, Fleet, Customer Support, HR, and Accounting to ensure project and stakeholder alignment. • Train IT Staff, Corporate Leaders, and field personnel on deployed IT solutions. Show less

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  Mohegan Gaming & Entertainment

  Sept 2020 - Mar 2022

  Information Technology Project Manager

  Responsible for managing diverse and complex IT projects across the enterprise employing traditional and agile methodologies. Deliver business value to the organization managing internal and external stakeholders and resources. Engage and communicate with senior leadership from Marketing, Finance, Legal, Operations, HR, Compliance, and IT at the Corporate and Divisional levels to ensure alignment with strategic initiatives.• Manage multiple, enterprise level projects across multiple properties which included new e-gift card platform, POS server/terminal upgrades, ERP system upgrades, Paperless Purchasing system, Patron enrollment kiosks, Windows 10 refresh, M365 Migration, Parking system redesign, and annual Affordable Care Act (ACA) compliance. • Develop and maintain project plan documents and artifacts including charter, scope, requirements, budget, risk register, RACI, communication, and schedule utilizing traditional waterfall as well as adaptive/agile project management techniques. • Manage multiple project teams and deliverables while working remotely due to Covid protocols.• Participate in Month IT Steering committee meetings, provide monthly status updates to C-level leadership, communicate weekly with project sponsors and key stakeholders.• Member of Enterprise level Strategic Initiative team to develop a leadership training program for new hires and leaders to foster corporate culture. Show less

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  MAPFRE

  Mar 2022 - Aug 2023

  Process Manager
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  The Woodstock Academy

  Aug 2023 - now

  Director of Information Technology