Kaye Chapman

Experience

• 

  Mercer

  Dec 2009 - May 2014

  Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion.

  • Quality and Training Manager

    Jan 2012 - May 2014

  • Senior Customer Relations Specialist

    Dec 2009 - Dec 2011
• 

  Pension Protection Fund

  Jun 2014 - Oct 2016

  Learning and Development Specialist

  The PPF protects millions of people throughout the UK who belong to defined benefit pension schemes. If a pension scheme’s employer becomes insolvent, and they can’t afford to pay their members their promised pensions, the PPF will compensate them financially for the money they’ve lost. As a public corporation the PPF manages £32 billion assets on behalf of its 249,000 members as a part of their mission to pay the right people, the right amount at the right time.

• 

  Comm100

  Oct 2016 - Jul 2021

  Comm100 is a global provider of digital omnichannel customer engagement solutions that help brands orchestrate their unique blend of human agent, bot, and self-serve interactions. Organizations like Rackspace, HomeTrust Bank, and Canadian Blood Services use Comm100 to exceed customer expectations with service that closes the gap between question and answer.

  • Learning & Development Manager

    Jul 2018 - Jul 2021

  • Content & Client Training Manager

    Oct 2016 - Jul 2018
• 

  CX Accelerator

  Jun 2018 - now

  Community Facilitator

  Designing memorable Customer Experiences is hard. But it's a whole lot easier with a community around you! CX Accelerator is a volunteer-run, nonprofit organization helping CX professionals on their path to success through a virtual community and unique resources. My role as a community facilitator is to help members through their CX learning journey, facilitate discussion, and assist members in accessing innovative ideas and inspiration to build world-class CX programs.

• 

  Splunk

  Jul 2021 - now

  Splunk is the data platform leader for security and observability. Our extensible data platform powers enterprise observability, unified security and limitless custom applications. Splunk helps tens of thousands of organizations turn data into doing so they can unlock innovation, enhance security and drive resilience.

  • Senior Lantern Content Specialist

    May 2023 - now

  • Customer Journey Content Curator

    Jul 2021 - May 2023