Emmet Moloney

Experience

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  GAA

  Feb 2016 - Feb 2018

  Sales Assistant

  Operated as part of a province-wide team, working closely with colleagues in a number of locations, delivering quality customer service in a fast-paced environment. Built on solid organisational and communication skills, managing relationships with a variety of internal and external stakeholders in multiple locations. Developed excellent cash management skills and strong attention to detail, managing ticket sales, cash reconciliation and fraud awareness tasks.Completed all administration associated with role to a high standard, adhering to all H&S guidelines, regulations and procedures, maintaining a clean and safe workspace. Show less

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  Innovation Value Institute

  Jun 2017 - May 2018

  Research Assistant

  Responsible for conducting user testing of existing components and those in development. Managed workload effectively to deliver quality work to strict schedule and high standard.Met ongoing targets and took full responsibility and ownership of work completed. Liaised with Operations Manager providing feedback and informing of any current or potential issues.Demonstrated excellent attention to detail and commercial focus, developing and extending business user guides and documentation. Exhibited thorough teamwork, collaborating with multi-functional teams in a high-pressure environment.Built on strong IT and communication capabilities, managing relationships with a wide variety of internal and external stakeholders in multiple locations. Liaised effectively with colleagues and management, promoting open communication to ensure high productivity on an ongoing basis. Enhanced my industry knowledge and demonstrated useful organisational skills in a busy professional environment with competing deadlines. Show less

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  BearingPoint

  Jan 2020 - Apr 2020

  Student Consultant

  Conducted digital maturity study across 31 local authorities in Ireland and examined how services are delivered to both citizens and businesses.Carried out extensive research across five digital dimensions provided and analysed our key findings in each dimension.Identified key leaders and best practices for each dimension and provided recommendations to improve services at both regional and national level.

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  Shaw Academy

  May 2020 - Aug 2020

  Business Analyst Intern

  Developed a product roadmap focused on evolving innovative features to continuously improve the student experience both in and outside of the classroom. Enhanced Shaw Academy’s sales strategy to successfully target new and retain existing customers.Gained invaluable experience in the world of B2C sales.Engaged in detailed customer experience mapping, identifying possible pain points that could damage retention rates.Suggested additional product features to improve Shaw Academy's consumer offering. Show less

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  Infosys BPM

  Sept 2020 - Feb 2021

  Process Executive Customer Service Representative

  Operated as part of a national-wide team, working closely with colleagues in a number of locations, delivering quality customer service in a fast-paced environment.Completed all transactions and administrative duties associated with role to a high standard, adhering to all guidelines, regulations and predefined procedures to meet SLA target and ensure performance parameters are met.Built on solid organisational and communication skills, managing relationships with a variety of internal and external stakeholders. Developed time management skills and strong attention to detail, managing multiple tasks, delivering on internal goals and fraud awareness tasks.Resolved queries as per deliverables outlined, maintained voice quality as per standard agreed, handled various calls and strived for target maximisation in order to meet quality standards. Show less

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  VISION Consulting Ltd

  Mar 2021 - Mar 2023

  Consultant

  Supported the HSE in response to Irelands fight against the Covid-19 pandemic. I was team lead of 14 personnel, managing the rollout of vaccinations and data cleansing. Responsible for managing the amendment of over 5000 errors weekly, overachieving on weekly targets set out by HSE. Delivered top class customer service to key stakeholders in the vaccination programme to ensure all queries and requests were carried out to high class standard.Also held the position of mobiliser within the vaccinator training to ensure all vaccinators received their training in a timely manner. Show less

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  Volkswagen Financial Services Ireland

  Mar 2023 - now

  Business Manager