Angelo Roy

Experience

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  AOL

  Feb 2004 - Aug 2013

  Team Manager

  The role of a Direct Web Portfolio Specialist (e-Commerce) for Lenovo revolves around the analysis, creation and maintenance of products designed to optimize the placement of Lenovo Direct in the comparative shopping engines. However, my duties have expanded to include, but are not limited to, acting as a portfolio specialist for the AG Direct Web Business. I also stay in close step with the Lenovo Global Supply Chain to ensure our product offerings maintain compelling pricing and lead time.

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  联想

  Aug 2013 - Nov 2017

  Program Manager Contact Center

  Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; Identify and evaluating state-of-the-art technologies; define user requirements; establish technical specifications, and productivity, quality, and customer-service standards; contribute information and analysis to organizational strategic plans and reviews.

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  JoulestoWatts Business Solutions Pvt Ltd

  Nov 2018 - Mar 2019

  Senior Manager
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  Sutherland

  Apr 2019 - now

  Senior Manager Enterprise Support