Canice Chia

Experience

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  Journeys Pte Ltd

  May 2011 - Oct 2012

  Tour Guide and Customer Service Officer

  - Presented to audiences of 50 – 100 people daily in English and Mandarin at Marina Barrage and NEWater centre- Handled customer queries and complaints

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  Foodpanda

  May 2012 - Sept 2012

  Marketing Intern

  - Designed animated banners for Foodpanda website and facebook page- Write great copies to increase user engagement by 40% on the facebook page- Suggest better UX designs to improve user journey increase month-on-month orders 12%

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  Edupoint Tuition Centre

  May 2013 - Feb 2015

  Economics Tutor

  - Taught Singapore GCE A Levels Economics to groups of 10 – 20 students per class- Created YouTube videos on Economics, blending animation and storytelling to make complex topics simple. More than 1.6 million views to date. More than 20k subscribers to date. Largest Economics channel in Singapore.- Got approached by local polytechnics to use my videos for their school curriculum

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  Asia Prestige Management

  May 2015 - May 2018

  Business Development/Events Manager

  - Planned and executed personalized marketing campaigns for niche Chinese customers.- Organized events and roadshows (local and overseas) for audience size up to 5,000 attendees, mainly in Hong Kong and Macau.- Liaised with different parties such as hotels, restaurants, marketing companies, performance companies to make events possible

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  The Swipe Company

  Jun 2018 - Mar 2021

  Product Manager

  - Conducted thorough market research, such as doing surveys and desktop research- Identifyed new market or partnership opportunities, which may include but not limited to payment solutions, remittance companies, card issuers, eKYC partners, distribution channels and other artificial intelligence solution providers.- Keeping abreast of market competition and market trends, benchmark the company’s product against competition, propose and implement improvements.- Worked closely with marketing and design team to conceptualise and optimise customer communication and journey.- Prepared Product Specifications Document detailing requirements for product development.- Designed new processes, optimising existing processes, and replacing broken processes to optimise customer journey.- Led a team of Test Analyst to manage on-time delivery of projections within agreed scope. - Prepared User Acceptance Test (UAT) scope and scripts by defining the scope of testing for each release/delivery- Prepared and updated training manuals regularly- Conducted training sessions for UAT testers- Planned, managed and deployed testing effort in any UAT test- Participated in UAT Triage with technology or business teams to resolve UAT risks/issues- Updated UAT test results, including generation of UAT Test Reports for stakeholders’ review/approval- Planned & assisted with new/existing product releases to production, which includes Production Verification Test- Supported Operations Head to accomplish/perform daily tasks in accordance to Desk-Operating-Instructions (DOI)- Worked closely with Operations Head to improve customer service, including resolving problems and complaints - Managed relationships with key vendors, track pricing and service levels- Provided management with reports and responding to questions/requests from management. Show less

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  UNIQGIFT

  Apr 2021 - now

  Product Manager