Sally Atallah,

Experience

• 

  El Sewedy Electrical Solutions

  Nov 2007 - Jul 2008

  Planning Engineer
• 

  Orange Business Services

  Jul 2008 - Sept 2020

  •Manage the implementation of voice orders (Contact Centers,Business Talk,) coming from high profile customers •Manage the full life cycle of the voice projects using Orange Business Services project management methodology and project management tools where appropriate.In Compliance with Orange’s Methodology, utilize industry recognized best practice to ensure project’s deliverable are managed effectively and with integrity, documented accordingly •Ensure the execution and compliance of processes, methods and tools are within the project remit. •Responsible and accountable for customer Project Initiation, Planning, Execution and Monitoring requirements.•Manage project teamwork with other teams involved in the project. Implementing configurations to ensure a successful change •Manage and take responsibility for any matrix dependencies with other projects. •Manage the customer relationship supporting mutual business objectives, acting as Customer Champion within Orange Business Services Supplier organization, utilizing escalation procedures if required•Produce with minimum support, key documents specific to the individual customer, service delivery kit, acceptance test plans and escalation procedures. Regular tracking and reporting of project progress against project plans •Monitor Deliverable proactively, ensure milestones meet expected scope, quality and time scales, adopting quality.•Communicate to customers and business owners at all time for awareness and support. Show less

  • Unified Communication Technical Project Manager

    Apr 2016 - Sept 2020

  • PMP (Project Management Professional) Instructor & Trainer

    Jan 2016 - Jul 2020

  • Incident Analyst

    Oct 2012 - Apr 2016

  • Technical support engineer

    Jul 2008 - Sept 2012
• 

  Vodafone

  Sept 2020 - Jan 2022

  Global Project Lead
• 

  _VOIS

  Jan 2022 - now

  • Manager, Technical delivery Management

    Mar 2024 - now

  • Technical Delivery Management Chapter Lead

    Jan 2023 - now

  • Senior Technical Delivery Manager

    Jan 2022 - Jan 2023