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Melisa Grey

Melisa Grey

Client Services Account Manager

Followers of Melisa Grey315 followers
location of Melisa GreySaint Catherine, Jamaika

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  • Timeline

  • About me

    Leadership Coach(IG:Coachmelisagrey)|BPO Manager

  • Education

    • University College of the Caribbean

      2009 - 2013
      Bsc. Business Administration Business, Management, Marketing, and Related Support Services

  • Experience

    • West Corporation

      Mar 2012 - Sept 2013
      Client Services Account Manager

      Establish an excellent working relationship with assigned client and continuously strive to improve the level of overall service that West is providing. Provide feedback to management as it relates to client expectations; recommend feasible solutions when needed.

    • Sutherland

      Oct 2013 - now

      Develop, train and manage team managersProduce solid and effective strategies based on accurate and meaningful data Oversee and manage performance and service quality to guarantee customer and client satisfaction Effectively coach and develop consultantsExecute time management skillsUtilize motivational techniques to drive performance

      • Account Manager

        Jan 2016 - now

      • Snr. Team Manager

        Nov 2014 - Nov 2016

      • Team Manager

        Oct 2013 - Nov 2014

    • Coachmelisagrey

      Apr 2021 - now
      Leadership Coach

  • Licenses & Certifications

    • Purpose Life Coaching

      Coach Transformation Academy

    • Professional Life Coaching

      Coach Transformation Academy

    • Life Coaching

      Achology