Richa Jacob

Experience

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  Green Orchid Software Solutions Pvt. Ltd.

  Sept 2013 - Aug 2014

  Software Tester

  - Involved in writing Test Plan and Test Cases using user requirement specification- Executed test cases and test sets on different Windows and Linux test environments- Used Mantis bug tracker for defects tracking and reporting

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  Mass General Brigham

  Sept 2015 - Apr 2016

  Epic eCare Testing Lead

  - Testing Institute Workstations and peripheral devices, using EPIC software modules.- Executing EPIC test scripts, to ensure printing queues are created and printers are mapped to the correct workstations, and peripheral devices are working as expected.- Viewing, creating, and modifying Excel worksheets.- Viewing and updating device records in Access database.- Logging Service Tickets with Technical Dress Rehearsal Command Center for each testing failure.- Providing Application Coordinators detailed information on each failed workstation, using EPIC modules and Epic test-script outputs, to ensure proper and efficient turnaround times for failure troubleshooting and resolution.- Follow-up and retest assigned issues.- Assist with Epic device readiness activities (e.g. device labeling).- Assist with other tasks as assigned by Technical Dress Rehearsal. - Instructing co-workers and Leading the team Show less

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  Mass General Brigham

  Jun 2016 - now

  - Works with various clinical departments to configure, test and implement Biscom Web Fax application to successfully convert analog fax machines to electronic faxing.- Proposed, created and implemented online trainings in HealthStream for eFax application Go Lives- Analyzes and edits cross training documents, created process improvement work instructions following significant changes to the procedures- Collaborates with developers to ensure high-quality software delivery by developing and executing test plans, cases and scripts - Responsible for supporting multiple in hospital applications by providing technical assistance - Provides after hours on-call support for 5 plus patient critical applications Show less - Collaborated closely with clinicians to create step by step commands and auto text using a speech recognition software, Dragon Medical One in Epic - Documented, analyzed and created business process improvement workflows and performed as an On-The-Job trainer for new hires- Performed testing using Agile Methodology; created test plans according to PALS and PTrack application user requirements; developed test cases and test scenarios and participated in testing to successfully launch the applications- Provided Biscom Web Fax application technical support by working with users via Service Now tickets Show less

  • Applications Analyst II

    Jun 2022 - now

  • Applications Analyst I

    Jul 2017 - Jun 2022

  • Associate Application Analyst

    Jun 2016 - Jun 2017