Pardeep Bath, CFP, PFP

Experience

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  Walmart Canada

  May 2010 - Sept 2011

  Customer Service Manager
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  HSBC

  Nov 2011 - Jan 2021

  Grow RBWM business by understanding and fulfilling clients’ needs, through an efficient operation and providing clients with globally consistent experiences, excellent service. The Premier segment typically comprises clients with Total Relationship Balances of $100k or more. Own and manage a portfolio of 350 to 550 clients working with Investment balances between $100,000 - $1 Mil Maximizing growth in the portfolio and achieving the RBWM plan/metrics Leading Premier activities to ensure opportunities are identified and client needs are met effectively, maximizing all available resources. Compliance with the relevant Group standards including the Regulatory organization as applied to the implementation of the RBWM strategy. Responsibility to acquire, develop and retain relationships with Premier clients.Active management of a portfolio of Premier clients, acquiring new HSBC clients and upgrading existing clients through becoming the trusted advisor to them. It also entail reviewing the portfolio regularly to ensure the solutions are still suitable to meet clients’ needs and embed client loyalty by meeting their needs either directly or through other internal business partners.Fully utilize and input to Client Relationship Management data, ensuring all client information is complete and kept up to date. Ensure compliance of both general and anti-money laundering and anti-terrorist financing (AML/ATF) compliance controls as well as operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues. Continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions. Act as a second level of escalation for making decision on AML concerns. Show less To provide superior sales and customer service to meet customer needs through team portfolio management across multiple distribution channels.Performed variety of sales and service activities to all customers including Business Banking with the primary focus on Advance and Premier Customers. Interactions are either face to face or through an alternate channelProactively developed new client business through team portfolio management, which included solicitation of client referrals and promotion of products and service offerings across multiple distribution channelsEnsured compliance, operational and system controls in accordance with HSBC regulatory standards and government regulationsAnticipate and understand customer needs in order to provide advanced sales and customer service and complete transactions with speed, efficiency and certaintyParticipated in business development programs within area of specialty to enhance product knowledge, cross selling skills and relationship management skills Show less

  • Premier Relationship Manager

    Aug 2016 - Jan 2021

  • Premium banker

    Apr 2014 - Aug 2016

  • ORA Associates

    Nov 2011 - Mar 2014
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  BMO Financial Group

  Jan 2021 - now

  Financial Planner