Khizer Sikander

Experience

• 

  TRG - The Resource Group

  Aug 2015 - Nov 2015

  Customer Support Specialist

  Responsibilities: • Managing incoming phone calls and mail • Preparing customer service summary reports. • Dealing politely but firmly with demanding customers • Timely preparation of rates and quotes for customers and overseas agents.• Collaborate and build relationships with customers to strengthen service competitiveness• Communicate timely correspondence back to customers, track and resolving any issues regarding product.• Complying with the Data Protection Act at all times. Show less

• 

  Brands Foundation

  Nov 2015 - Jun 2020

  • Suggest sales and promotion strategies to improve brand image to clients by assessing their products and services• Manage and maintain current corporate clients, safeguarding relationship, ensuring highest level of corporate client service and delivery of benefits and work to maximize and increase levels of support.• Prepare high-impact proposals, presentations, bespoke reports and other communications for internal and external purposes.• Provide consultancy to clients related to matters of sales and promotion.• Monitor and evaluate marketing & communication strategies based on knowledge of sales targets, market characteristics, cost and markup factors• Preparation of quarterly research reports regarding feedback of the clients via online surveys to devise communication strategies• Creatively develop concepts and design print and electronic communications and advertising materials including, but not limited to, billboards, print media, online advertising and website maintenance.• Assist in organizing seminars, meetings and ceremonies for the corporate sector.• Manage the guest list for the ceremonies and help assist in the execution of the event which includes the strategic placements of client's kiosks and wall brandings.• Assist in the management and arrangement of Press conferences and Project launches and assisting the media department with building business relations with print and electronic news editors.• Supervise teams developing websites and writing press releases.• Timely respond to queries of Business Heads• Prepare activity plans/calendars; monitor sales volume, revenues against forecasts; and adapt plans to improve the sales performance of the product/service.• Report to Director Marketing, regarding the services delivered and time frame to ensure the timely service• Assist in setting up barters arrangements with clients.• Contribute to client development and account management efforts Show less • Assist Marketing Managers with market research requirements• Managing and reporting on the marketing budget, ensuring accurate gating, spend and ROI.• Prepare business analysis and reporting, utilizing internal and external data (e.g. IRI)• Being a positive, key contributor to building a culture of engagement and business ownership.• Social media strategy and engagement timelines and budget for regional and national communication projects• Supporting the brand through ownership of Performance Analysis & Review• Providing insights and recommendations based on analysis of brand results• Routine Marketing Process Management and budget management• Leading a coordinated team across all agency partners as an owner of all digital touch points on the brand.• Brand health and brand performance review preparation• Leading team marketing process compliance.• Leading Cross-Functional marketing initiatives on Brand• Prepare project timelines and maintain the priorities accordingly.• Reply to the inquiries that come though via feedback and answer queries on behalf of the organization. Show less

  • Marketing Manager

    Jan 2017 - Jun 2020

  • Assistant Marketing Manager

    Nov 2015 - Dec 2016
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  Salsoft Technologies (Pvt) Ltd

  Jun 2020 - May 2023

  Strategic Planning & Execution: Developed and implemented IT project strategies to deliver cutting-edge solutions in the UK and US markets, focusing on revenue growth and operational efficiency.Project Documentation & Reporting: Maintained comprehensive project documentation, including detailed project plans, status reports, and post-project evaluations, ensuring transparency and accountability.Stakeholder Communication: Provided regular updates to senior management, highlighting project progress, risks, and key decisions needed to keep projects on track.Client Needs Assessment: Engaged with clients to identify business needs, translating them into actionable IT project requirements and delivering tailored solutions.Resource & ROI Management: Consistently monitored project KPIs and ROI, ensuring optimal resource utilisation and the flow of new IT projects.Team Leadership: Managed a cross-functional IT team, providing guidance and support to meet or exceed project milestones and objectives.Conflict Resolution: Led efforts to resolve project-related challenges, removing obstacles to ensure timely and successful project delivery.Client & Stakeholder Relationship Management: Built and maintained strong relationships with key clients and stakeholders, driving collaboration and project success in the IT sector.Innovation & Continuous Improvement: Collaborated with teams to develop and implement new IT products and services, staying ahead of industry trends and competitor activities. Show less Regional Project Oversight: Set regional IT project goals, managed project teams, and provided strategic advice on regional performance and growth.Team Leadership: Directed a regional IT team of over 50 professionals, driving high performance and ensuring successful project outcomes.Market Research & Strategy: Conducted market research to inform IT product development and directed project marketing strategies.Digital Presence Management: Planned, orgasized, and oversaw the development and maintenance of IT solutions, enhancing the organisation’s online presence.Team Development: Provided coaching, performance management, and succession planning to build a high-performing project management team.Client Relationship Management: Built strategic relationships with B2B IT customers across Europe, leading efforts to resolve client and partner requests effectively. Show less IT Unit Leadership: Managed the Design Unit, setting IT project goals, overseeing the project lifecycle, and advising on performance and growth strategies.Team Leadership: Led a regional IT sales and project management team, driving significant performance improvements and growth.Strategic Client Engagement: Developed strategic relationships with B2B clients across different regions, providing complex IT solutions and negotiation support.Team Coaching & Development: Focused on succession planning, team performance, and the development of high-performing IT project teams. Show less Communication & Strategy Execution: Effectively communicated IT business trends and strategy to executive leadership and clients.Leadership & Team Development: Provided leadership, direction, and coaching to IT teams, ensuring alignment with project goals and deliverables.Client Negotiation: Influenced client decisions through effective IT solutions and negotiation strategies, driving sales growth aligned with strategic objectives.New Business Development: Identified and developed new IT business opportunities, enhancing revenue, profitability, and market share. Show less

  • Associate Vice President

    Jan 2023 - May 2023

  • Assistant Vice President

    Mar 2022 - Jan 2023

  • Business Unit Head

    Oct 2021 - Mar 2022

  • Business Unit Manager

    Apr 2021 - Oct 2021

  • Senior Assistant Manager

    Sept 2020 - Apr 2021

  • Assistant Manager

    Jun 2020 - Sept 2020
• 

  Digital Professionals

  May 2023 - now

  Independent Project Consultant

  Develop comprehensive project plans outlining timelines, milestones, resources, and budget.Define project scope, objectives, and deliverables in collaboration with stakeholders.Identify and manage relationships with key stakeholders, including department heads, executives, and external partners.Develop risk mitigation strategies and contingency plans.Coordinate with various teams, such as IT, finance, compliance, and marketing, to secure the necessary resources.Implement quality control processes and regular checks throughout the project.Creating and establishing the brand in the IT & Services sector. This includes developing and implementing strategic marketing plans that highlight the unique selling proposition of the company's servicesManaging and nurturing leads, maintaining relationships with prospective clients, and converting inquiries into successful business dealsGenerate new leads and acquire new clients to expand the business in the IT & Services sector. This includes identifying potential clients, understanding their needs, and presenting relevant IT services and solutions Show less