Dishang Kumar

Experience

• 

  Burger King Corporation

  Jan 2009 - Apr 2009

  Crew Member

  Greet customers and guests as they approach the food service counter• Take and punch orders in the computer database• Inform customers of regular deals or daily specials• Provide information on menu items• Up-sell products by providing auxiliary food items information• Operate cash register by taking payments• Process credit card payments• Accurately count change before returning to the customer• Clean counters and work areas• Stock work areas with ketchup, sauces, napkins and paper plates• Relay customers’ orders to the kitchen and help prepare the order• Pack customers’ orders and hand them to the customer• Bid customers with a farewell greeting• Receive inventory and move food products to designated areas• Transfer supplies between storage areas and the kitchen• Ensure that all food wrapping procedures Show less

• 

  Paddington lettings

  May 2009 - Apr 2010

  Front Office Associate/ Night Auditor

  To take responsibility for the hotel after the daytime management team has left To manage the till and bill payments as well as closing the day’s Front Office transactions To ensure the safety of guests: taking all urgent decisions (walks, fire procedures, etc.) To ensure that guests receive high quality service

• 

  LA Casa Inn & Suites

  Mar 2011 - Sept 2011

  Front Office Assistant

  Managing CorrespondenceGreeting GuestAnswering PhonesHandling Guest ComplaintsNight AuditingRoom Selling

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  Cambay Hotels & Resorts

  Dec 2011 - Feb 2012

  Front Office Executive

  -Ensure Outstanding customer care at all times.-Maintains a friendly, cheerful and courteous demeanor at all times.-Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. -Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.-Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.-Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.-Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.-Allocate rooms to expected arrivals after checking the guests preferences and special requests.-Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.-Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.-Cross Check all billing instructions are correctly updated -Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.-Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.-Performs other duties as assigned, requested or deemed necessary by management.-Ensure Front office log book and hotel log book is always updated and actioned upon.-Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.-Participate in hotel committees and task force assignments.-Assist all departments in servicing the guests during high volume periods.-Takes responsibility in the absence of the Duty Manager / Front office manager Show less

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  The Lemon Tree Hotel Company

  Mar 2012 - Apr 2012

  Guest Services

  -Register guests and assigns rooms. Accommodates special requests whenever possible.-Assists in preregistration and blocking of rooms for reservations.-Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.-Understands room status and room status tracking.-Knows room locations, types of rooms available, and room rates.-Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.-Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.-Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.-File room keys ( only for manual room key hotels)-Knows how to use front office equipment.-Process guest check-outs.-Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,-Follows procedures for issuing and closing safe deposit boxes used by guests.-Uses proper telephone etiquette.-Uses proper mail, package, and message handling procedures.Courier Mail Register-Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.-Attends department meetings.-Reports any unusual occurrences or requests to the manager or assistant manager.-Knows all safety and emergency procedures, Is aware of accident prevention policies.-Maintains the cleanliness and neatness of the front desk area.-Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. Show less

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  Amar Cars Pvt Ltd

  Dec 2015 - Jun 2019

  HR Executive
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  Patel Infrastructure Limited

  Jun 2019 - now

  Human Resources Executive

  Generalist Role