Dinesh Kumar Rajendran

Experience

• 

  HCL BSERVE

  Jun 2011 - Jul 2012

  Technical Support Officer

  Client – BT – Chennai To provide technical assistance for BT UK customers with fiber optic Internet service. This role enabled in working with Modems, Routers and customer equipment’s, i.e. Personal Computers, WiFi signal boosters and wireless printers. Also, this role provided a good experience in selling BT services like Anti-Virus products and support, life time paid expert technical assistance.

• 

  Sutherland Global Services Ltd

  Oct 2012 - Mar 2014

  Senior Technical Support Executive

  Client –Dell Asia pacific support To deliver the best of phone, email & chat support assisting business users for the dell, includes end to end hardware support as well as software support on laptop, desktop, printers and other business devices.

• 

  Hcl-technologies

  Mar 2014 - Oct 2018

  Information Technology Services Specialist

  Spearheaded service recovery efforts during high-priority incidents, achieving a 95% success rate in restoring normal operations within SLAs.Developed and enforced ITIL-aligned processes to enhance incident management efficiency and minimize business disruptions.

• 

  Persistent Systems

  Oct 2018 - now

  Led the end-to-end management of global Infra operations, ensuring seamless implementation and uninterrupted service delivery.Implemented strategic process improvements, achieving a 15% reduction in operational downtime.Directed cross-departmental collaboration to streamline workflows and align with organizational KPIs.

  • Senior Technician support Lead

    Oct 2018 - now

  • Senior Technical Support Specialist

    Oct 2018 - now