Gabriella Fredricks

Experience

• 

  UNC Wilmington

  Jan 2012 - May 2013

  Student Support Technician

  Assisted faculty, staff, and students with all technology needs. Responisble for creating and resolving help desk tickets using BMC Remedy and Wendia. Worked effectively in a fast pasted environment, adapted to new technologies.

• 

  Inspire Creative Studios

  Jan 2013 - May 2013

  Marketing/Technical Intern

  Assist in web development and management of social media and blogs for firm and clientele. Edit web content. Contribute feedback and conduct research to assist in completion of projects for clients and agency. Shadow CEO/Creative Director in order to learn about managing clientele, running an agency, and the technological skills required for being successful in this industry.

• 

  Fidelity Investments

  Jul 2013 - Nov 2013

  Defined Contribution Representative

  Educate clients about retirement plan options, specifically regarding 401k plans. Assist with enrollments, contribution/ investment changes, web/VRU assistance, loan and withdrawal processing.Provide excellent customer service.

• 

  The Channel Company (formerly UBM Channel)

  Nov 2013 - Dec 2014

  Technical Support Analyst

  • Assist clients with implementing our syndication code on their business website and navigating our online portal.• Troubleshoot software bugs and work with the appropriate development team to find a resolution.• Work with internal and external departments to communicate end user needs to client.

• 

  Dell EMC

  Oct 2014 - now

  • Apply technical knowledge to analyze, diagnose and resolve issues in unique and complex enterprise level environments.• Research product specific, networking, and environmental issues to effectively communicate with customers and create documentation to bridge knowledge gaps in product knowledge base.• Engages with Subject Matter Experts and Product Engineers for continued troubleshooting.

  • Senior Analyst, Enterprise Technical Services

    Jan 2017 - now

  • Technical Support Engineer 2

    Oct 2014 - now