Alexander Reznitskii

Experience

• 

  Nokian Tyres plc

  Feb 2019 - Apr 2019

  IT Department Intern

  Inventory management, Active Directory, PC assembly, RJ-45 socket checking, assistance in network configuration, and paper document organization

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  Mars

  Feb 2020 - Dec 2020

  Information Technology Analyst

  Diagnostic and repair of office equipment and conference equipmentMaintaining inventory records of fixed assets in DIRECTUMAdministration of MyQ print monitoring systems. Coordination of subcontractors' work.Configuration of network equipment.Ticket distribution among teams in the ticket management information system.Remote support for software and equipment in users' self-isolation conditions.

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  LEGENDA

  Dec 2020 - Oct 2021

  Technical Support Specialist

  Diagnostics and repair of office equipment and conference equipmentAdministration of MyQ print monitoring systems. Coordination of subcontractors' work.Ticket distribution among teams in the ticket management information system.Remote support for software and equipment in users' self-isolation conditions.Working with Active DirectorySupport for digital signature software (CryptoCSP, Crypto ARM, and similar)Configuration of iMac and Mac miniUpgrading components of the old fleet of machines and upgrading user workstations Show less

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  InfrontX

  Oct 2021 - Nov 2021

  Technical Support Specialist

  Conducting website and application testing, handling ticket distribution in Jira

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  Techdinamics Integrations Inc.

  Nov 2021 - Feb 2023

  Support Specialist

  Support for an electronic document exchange system, Ticket distribution in Fresh Desk, Analysis and resolution of system-generated errors at the L1 level. Working with JSON, XML, and X12 formats. Handling EDI (Electronic Data Interchange).

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  AnyChart

  Feb 2023 - now

  Technical Support Engineer

  Processing user inquiries via email, Stackoverflow and Github issues.Providing consultation and training to users related to the technical aspects of the productCreating samples, instructions, demo versions, and similar materials to enhance clarity and effectiveness of proposalsConducting initial testing of client applications, identifying bugs and errorsNotifying the development team of the need for bug fixes and documentation updates