Fausto Galofaro

Experience

• 

  Videoplugger Ltd

  May 2013 - Oct 2015

  Business Development Executive

  𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:🔹 Analysed and identified improvements to the new client on-boarding process🔹 Developed documentation to support regular client communications and engagement🔹 Documented existing sales recording process and advised Management Team on improvement options 🔹 Built and maintained relationships with existing customers and informed them about new footage products🔹 Provided feedback to the Sales Director on media project requirements, risks, and issues🔹 Identified strategical new sales leads within media industry, developed and pitched presentations to prospect clients🔹 Communicated sales results to Sales Manager and produced forecast reports.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:💎 Streamlined sales recording process and improved Salesforce data-entry performance by 41%💎 Improved on-boarding process by 30% in terms of time saved by the development and implementation of a new process. Show less

• 

  MarketLine

  Oct 2015 - Aug 2017

  Account Manager

  𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:🔹 Elicited product requirements among clients in collaboration with the Analyst Team to guide product development🔹 Evaluated the effectiveness of internal Salesforce CRM procedures and identified opportunities for improvement 🔹 Performed and delivered training and support for both existing and new users in the allocated account-base🔹 Developed and led survey work to identify client challenges and service improvements🔹 Built long term relationships with clients to ensure clarity of communication and successful conflict mitigation🔹 Collaborated with Marketing Team to ensure maximum exposure of the business intelligence product range🔹 Secured contract renewals within world-wide business intelligence industry and grew revenues for each B2B client.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:💎 Successfully developed and led survey work which brought a 58% reduction in client complaints💎 Identified product improvements which led to 27% increase in customer satisfaction. Show less

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  Assertis

  Aug 2017 - now

  𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:🔹 Leading business analysis activities for the delivery of ISO and Cyber Essentials projects🔹 Analysing ISO 27001 requirements and specifications🔹 Documenting As-Is procedures, assets, risks and threats🔹 Documenting To-Be policies, control objectives, standards, metrics and alignment with business objectives🔹 Developing vulnerability, supply chain, risk and crisis management documentation🔹 Collaborating with Development Team for the implementation of 2FA on various company systems🔹 Delivering newly developed ISO documentation to all staff for training purposes🔹 Conducting internal audits with CTO, Customer Service Manager, Head of Finance and Operations Manager🔹 Producing detailed internal audit report to be presented to external selected certification body🔹 Gathering information from certification body suppliers and advising Management Team on the best options🔹 Leading external audit with ISO assessors as company rep. to answer questions and demonstrate compliance🔹 Analysing Cyber Essentials business requirements and specifications🔹 Documenting As-Is antivirus, malware protection and access control configurations🔹 Defining To-Be security software configurations🔹 Developing and conducting internal survey to assess current security levels on staff work devices🔹 Documenting implemented security configurations in self-assessment questionnaires🔹 Gathering information from certification body suppliers and advising Management Team on the best options🔹 Leading audit with Cyber Essentials assessors as company rep. to answer questions and demonstrate compliance🔹 Collaborating with the Project Manager on multiple Software Development Agile project tasks to ensure timely delivery🔹 Eliciting client priorities and needs during weekly BAU issue-review calls and workshops🔹 Producing reports for internal and external stakeholders to analyse service performance against SLAs(𝒄𝒐𝒏𝒕𝒊𝒏𝒖𝒆𝒅) Show less (𝒄𝒐𝒏𝒕𝒊𝒏𝒖𝒆𝒅)𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:🔹 Developing MS-Excel tracking documentation and MS-Word procedures to support the monitoring of Jira problem tickets🔹 Documenting in Confluence client contract CSFs and KPIs for the Management Team🔹 Producing incident reports to describe service issues, relevant solution and mitigation actions🔹 Managing service desk work in collaboration with the Development Team from problem identification to final resolution.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:💎 Successfully led the implementation of multiple ISO27001 and Cyber Essentials projects on time and within budget💎 Improved SLA performance by 34% by improving daily tracking procedures💎 Facilitated the renewal of a client contract worth £250K by leading the completion of a strategic project💎 Achieved a cost avoidance of £108K from SLA penalties by improving performance and standardise data analysis. Show less 𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:🔹 Collaborated with the Project Manager on the requirements elicitation for the improvement work of Gatwick Express app🔹 Collaborated with the Project Manager on requirements analysis and validation work🔹 Worked with Quality Assurance engineers on the testing of user stories during development phases🔹 Documented user story testing results🔹 Conducted comparative analysis between the new build and old version of Chiltern Railways booking system🔹 Documented comparative analysis outcomes🔹 Conducted comparative analysis between the new build and old version of Grand Central booking system🔹 Documented comparative analysis outcomes🔹 Carried-out interviews with clients to elicit training requirements relevant to Grand Central and Chiltern Railways projects🔹 Led the writing and delivery of two training manual to support Chiltern Railways migration project🔹 Led the writing and delivery of two training manuals to support Grand Central migration project🔹 Documented client training requirements and objectives🔹 Provided training and support to Chiltern Railways and Grand Central users prior to delivery of migration projects🔹 Built and maintained positive relationships with external CTOs and Admin Managers to foster trust and collaboration🔹 Developed and delivered sales result presentations to both Management Team and clients🔹 Produced monthly sales reports for internal stakeholders and clients🔹 Assisted the Managing Director with service agreement and contract negotiation🔹 Managed multiple UK rail and retail clients for the delivery of online booking engines, mobile apps and CRM systems.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:💎 Reduced by 63% number of issues encountered by users after the completion of 2 different migration projects💎 Successfully led the writing and delivery of 100+ pages of user training manuals to support new system launches. Show less

  • Business Analyst

    Jan 2021 - now

  • Business Analyst

    Jan 2021 - now

  • Account Executive

    Aug 2017 - Dec 2020
• 

  AizoOn Technology Consulting

  Jun 2024 - now

  Business Data Analyst (Consultant at Stellantis N.V.)

  Client: Stellantis N.V. (Torino's HQ)𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:🔹 Data Operations RUN Business Analyst for Stellantis Automotive🔹 Managing Business Analytics Projects in in Purchasing, Marketing, Customer Care e CRM domains🔹 Leading business analytics activities for the management of pipelines and data platforms🔹 Deploy management 🔹 Transformation of business requirements into technical solutions🔹 Enhancement management🔹 AMS Back End & Front End activity 🔹 Test analysis before project go-live phases🔹 Data quality management🔹 Test analysis before project go-live phases🔹 Data analytics🔹 Snowflake, SQL, DBeaver, Azure, PowerBI, Qlik View, Qlik Sense. Show less