Taylor Lieberum

Experience

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  Infotech cellphone repair

  Sept 2019 - Jan 2020

  Service Technician

  • Helped customers with their devices.• Diagnosed issues with devices.• Took apart cell phones to replace parts.Upgraded hardware and reset laptops and desktops.

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  ECS

  Jun 2020 - Oct 2020

  Junior Imagery Analyst

  • Developed training data for Artificial Intelligence and Machine Learning capabilities.• Supported the Apollo program by labeling imagery to provide situational awareness to Full Motion Video and Overhead Aerial Imagery across multiple imagery types.• Hand selected to be on a specialized project (HADR) and assisted in the creation of the project.

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  Target

  Oct 2021 - Jan 2022

  Fufillment Specialist

  • Achieved productivity metrics and other fulfillment goals.• Engaged with guests in a genuine way, which includes asking questions to better understand their specific needs.• Knowledgeable about the tools, products, and services available in the store to solve issues for guests and improve their experience.

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  Insight Global

  Jan 2022 - Apr 2022

  Network Operations Center Technician (AT&T)

  • First point of contact for customers.• Network connectivity troubleshooting and support for end clients/customers.• Triaged initial alarms and assigned the incident to the appropriate priority and queue.• Received tickets and troubleshooted customer Networks.• Strictly adhered to defined processes for meaningful ticket updates and correct notes.

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  Bandwidth Inc.

  Apr 2022 - Oct 2022

  Messaging Fraud/Deliverability Specialist

  • Assisted Bandwidth customers to remediate messages flagged as SPAM and addressing direct escalations by messaging 3rd party providers.• Conducted fraudulent investigations using Fraud investigation data tools and monitored flagged accounts. • Ensured compliance standards are being upheld to ensure carrier satisfaction while also delivering seamless customer service in an accurate and timely fashion. • Provided advice and guidance to customers related to messaging deliverability, as well as recommended how to be aware of and reduce the risk of certain types of fraud on their network.• Collaborated with Bandwidth internal teams to protect the integrity of the network by analyzing customer messaging data, identifying fraudulent activity, evaluating reports, and detecting patterns. Show less

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  Genpact

  Jun 2023 - Mar 2024

  Fraud Chargeback Associate

  • Responsible for ensuring adherence to all operations and compliance procedures.• Provide information to the customer and place appropriate notes in the system indicating exactly what action was taken or needs to be taken.• Knowledge of the principles, processes, procedures, and trends of fraud and fraud prevention.

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  PNC

  Mar 2024 - now

  Fraud Analyst