Dilip Kumar Choudhary

Experience

• 

  Concentrix

  Jun 2021 - Jan 2023

  Sales Advisor

  Tele sales & Customer Support in Concentrix

• 

  MenVerve.Com

  Mar 2023 - now

  Content Writer

  1.Spearheaded the creation and publication of 100+ articles, focusing on high-quality, engaging content.2.Implemented effective backlinking strategies, significantly boosting website visibility and traffic.3.Demonstrated strong project management skills, overseeing content development from ideation to execution.4.Ensured timely delivery and adherence to SEO best practices.5.Successfully managed and grew the online presence of Menverve, driving digital growth and engagement.

• 

  Cognizant

  May 2023 - now

  Senior Process Executive

  1.Implemented strategies to improve customer service efficiency and productivity.2.Utilized CRM tools like Freshdesk, Sherlock, Gurucard, and Slack to streamline workflow and enhance customer experience.3.Provided training and support to team members to ensure adherence to company standards and goals.4.Achieved high CSAT scores in the first quarter, leading to promotion as a Level 2 Agent in Risk Operations.5.Managed risk operations in digital banking processes, ensuring compliance with regulatory requirements.6.Analyzed data using CRM tools to identify potential risks and conducted investigations to implement corrective actions.7.Collaborated with stakeholders to develop and implement risk management strategies. Show less