Roy Torrez, Jr.

Experience

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  Wawa, Inc.

  Apr 2004 - Apr 2007

  Shift Manager
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  Sports Authority

  Mar 2010 - Feb 2012

  Senior Security Associate and Logistics Liaison

  Compose interdepartmental e-mailsReceive communication (written/telephone) to verify trailer seal integrity and report findings accordingly.Computer SkillsLog all inbound/outbound vehicular traffic. Confirm all BOL documents match both the trailer number and security seal prior to departure. Liaison with DC Operations for all traffic control compliance. Data entry.High proficiency with Windows Operating Systems and Microsoft Office Suites.High proficiency in setting up, configuring, and maintaining computer workstations, WANs, and LANs.Additional ResponsibilitiesAs instructed, complete inspections of gates, perimeter fence, building exterior/perimeter doors, CCTV equipment, and storage/yard trailers. Ensure DETEX system usage where applicable. Respond to audible alarms. Show less

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  Best Buy

  Oct 2011 - Apr 2012

  PC and Laptop Consultant and Sales Specialist

  Provided consumer solutions for customers based upon their individual needs and lifestyles.Engaged customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers felt supported and left satisfied. Used training tools to stay current, confident and complete, driving profitable growth and achieved individual and department goals. Maintained the department’s merchandising and readiness to serve customers.Backed up the sales team for phone and store pickup. Performed other duties as assigned. Show less

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  U.S. Security Associates, Inc.

  Feb 2012 - Apr 2014

  Site Supervisor

  Schedule, manage appropriate coverage, and train all security officers incompliance with SOP for the siteAs instructed, complete inspections of gates, perimeter fence, buildingexterior/perimeter doors, CCTV equipment, and storage/yard trailers. EnsureDETEX system usage where applicable. Respond to audible alarmsLog all inbound/outbound vehicular traffic. Screen people for currentidentification. Confirm all BOL documents match both the trailer number andsecurity seal prior to departure. Liaison with DC Operations for all traffic controlcompliance. Data entry. Show less

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  Securitas Security Services USA, Inc.

  Apr 2014 - Nov 2018

  Schedule, manage appropriate coverage, and train all security officers incompliance with SOP for the siteAs instructed, complete inspections of gates, perimeter fence, buildingexterior/perimeter doors, CCTV equipment, and storage/yard trailers. EnsureDETEX system usage where applicable. Respond to audible alarmsLog all inbound/outbound vehicular traffic. Screen people for currentidentification. Confirm all BOL documents match both the trailer number andsecurity seal prior to departure. Liaison with DC Operations for all traffic controlcompliance. Data entry. Show less At the Manheim Auto Auction contract in Bordentown, NJ:Sergeant/Security Supervisor - Security Officer Registration Act (SORA) Certified- CPR and First Aid Certified- Responsible for scheduling, managing and training officers in compliance with standard operating procedures (SOP)- Oversees the security of the property, buildings and vehicle inventory- Conducts post inspections- Oversees daily intake and release of motor vehicles- Screens and allows admittance of authorized personnel onto the property- Provides support in de-escalating high-risk situations- Escorts unauthorized individuals off of the property- Performs daily administrative and clerical duties Show less

  • Site Supervisor

    Apr 2014 - Nov 2018

  • Sergeant

    Apr 2014 - Nov 2018
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  G4S

  Mar 2019 - Aug 2020

  IRC Operator for TD Bank GSI Contract

  Responsible for handling emergencies, alarm calls, work place incidents, threats and violence. Answering phone calls and a variety of other basic security tasks. Observe and report suspicious activities and persons. Distributing detailed narrative reports, enforce rules, regulations policies and procedures.

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  TD

  Aug 2020 - Mar 2021

  Physical Security Supervisor for TD-GSI

  Supervising and Training IRC OperatorsHandling emergency situationsPhysical Security responsibilities – alarm reporting, reporting troubles with alarm panels, etc.Completing subpoena requests for investigators in a timely mannerAssigning subpoena requests for completionCommunicating and resolving situations with all levels of law enforcementCompleting insurance video requests, as well as any other special requests for videoWorking effectively with all of the video programs and retrieving any photos neededCompleting tasks (ex. skimming events or alarm activations research)Monitoring banking locations throughout the entire North American footprint Show less

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  Allied Universal

  Mar 2021 - Jun 2023

  Financial Center Security Professional

  Ensure the facility is provided with high quality security services to protect people and property.Maintain proficiency in the use of all assigned protective equipment, restraint devices and weapons.Preserve order and act to enforce regulations and directives for the site pertaining to personnel, visitors and premises.Monitor closed circuit television systems and alarms; Report safety concerns, security breaches and unusual circumstances both verbally and in writing.Maintain awareness and familiarity with the site-specific operations performance manual and post orders.Meet and continue to meet any applicable state, county and municipal licensing and permit requirements for Security Officers and specific protective device and weapons qualifications.Build, improve, and maintain effective relationships with both client employees and guests.Answer questions and assist guests and employees; Answer phones or greet guests/ employees in a professional, welcoming manner.Patrol the facility on foot or in a vehicle. Show less

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  Transportation Security Administration (TSA)

  Jun 2023 - now

  Transportation Security Officer

  Engage in threat mitigation activities to protect aviation and other transportation modes. Perform all security functions related to the screening of people, property and cargo through the use and application of procedures, techniques, and technology. Make independent, security based decisions by using available intelligence, critical thinking, experience, observation, and passenger engagement.Duties include, but not limited to:- Presents self with command presence that projects confidence, alertness, and awareness to help put passengers at ease in order to clearly and calmly communicate/facilitate the screening process and enhance the ability of officers to identify and mitigate actual and potential threats; communicates with professionalism and courtesy.- Conducts screening of people, property and cargo at airport or other transportation terminals, as assigned, that provides commercial service to the public.-Implements security screening procedures in accordance with TSA objectives and directives. Protects the traveling public by preventing deadly or dangerous objects from being transported onto applicable transportation modes (e.g., aircraft, trains, etc.)- Engages in continuous development of critical thinking skills to mitigate security threat by identifying, evaluating, and applying appropriate situational options and approaches.- Maintain close communication with lead, supervisor, or senior employees regarding issues that might reveal a weakness or vulnerable area of security screening.- Operate various equipment and technology used to screen people, property, and cargo, including but not limited to: walk-through and hand-held metal detectors, explosive detection systems, explosive trace detection systems, and/or X-Ray.- Prepares incident reports or other documents, when required, that convey required information.- Utilizes computer hardware and software to create documents, report information, and take/complete training.- Other duties as assigned. Show less