James C. Martin

Experience

• 

  Nationwide

  Jan 1989 - Jan 2020

  Owned overall portfolio delivery for Personal Lines Transformation, multi-year, $600M program implementing off-the-shelf software replacement solutions (Guidewire’s PolicyCenter and Oracle’s Insbridge) for policy administration (underwriting, sales / rating and service) systems and related end user interfaces across 48 states. • Led team of 400 on and off-shore IT and business resources, including 3 vendor teams, orchestrating design, development, testing, delivery and change / communication activities for the programs. • Owned business case outcome realization and Executive Steering and Operating Sponsor Committees, including key leaders of personal lines business units, streamlining decision making, escalating issues, approving changes, and informing results. Show less Directed Personal Lines Transformation programs, with investments on $60M+ annually. Owned program scope, requirements, implementation, and delivery of functionalities, including sales and underwriting rules processes for producers, associates and customers. Managed 30-person cross-functional team representing primary impacted business units for all products.• Designed and developed on-going scope management and prioritization process, coordinating multiple lines responsible for build and run deliveries, moving delivery timeframes from months to weeks and leading to recognition as a model for other large program initiatives. Show less Transformed delivery model to Plan-Build-Run. Developed integrated learning and non-learning needs assessment process, prioritized demand management, architectural governance, and review guidelines. • Developed, implemented, and refined learning governance framework, providing executive leadership insight into depth and breadth of associate skills, experiences and needs, enabling effective workforce planning and employee development. This aligned focus on the most impactful training needs across teams led to the elimination of 30% of the backlog of training development requests resulting in an expense savings of over $3M annually. Show less

  • Vice President

    Jan 2018 - Jan 2020

  • Associate Vice President

    Jan 2011 - Jan 2018

  • Project Director - Talent, Diversity & Organizational Effectiveness

    Jan 2008 - Jan 2011

  • Various positions of increasing responsibility

    Jan 1989 - Jan 2008
• 

  EY

  Sept 2021 - May 2025

  Senior Manager

  Responsible for insurance technology-enabled transformation programs, through insightful thought leadership and pro-activity. Designed and implemented solutions and workflows to improve organizational efficiency and effectiveness in the areas of strategy, people, processes, and technology.• Experienced in leading business and IT teams through the transition from a traditional Waterfall project approach to an Agile methodology• Proven Organizational Change Management leader, having successfully coached diverse teams through transformational programs, adopting new tools for and approaches to core business processes. Show less