Cecilia Yee

Experience

• 

  NUS Centre For the Arts

  Oct 2011 - Aug 2015

  Senior Usher

  Collaborated with colleagues to manage venues and patrons to ensure smooth execution of events.

• 

  National University of Singapore Saw Swee Hock School of Public Health

  Dec 2011 - Aug 2015

  Conducted survey with patients in Family Medicine Clinic for a patient satatisfaction and experience study. Organized the data entries into more systematic and accessible, and corrected any error in the library database to improve user experiences.

  • Research Assistant

    Jan 2015 - Aug 2015

  • Student Assistant

    Dec 2011 - Aug 2015
• 

  NUS CARE

  Feb 2014 - Jun 2014

  Student Researcher

  Interviewed people from low SES for a research project on understanding health meanings among low- income Singaporeans.

• 

  DHL Express Singapore

  Oct 2015 - Jul 2016

  Customer Service Advisor

  • Handled customer queries on bookings, tracking of shipment and logistics issues.• Collaborated with colleagues from different departments (e.g., Sales, Operation, Custom Clearance) to facilitate the shipment process and to provide excellent services to customers.• Assisted manager with team administrative work.

• 

  Singapore Airlines

  Jul 2016 - Oct 2020

  Cabin Crew

  - deliver outstanding standard of customer service to ensure comfort of passengers throughout the flight- conduct safety and security check in the aircraft before and after flight- administer first aid when necessary

• 

  Cafe & Latte

  Mar 2020 - Oct 2020

  Marketing Executive

  - Organize and coordinate marketing campaigns using social media and email platforms to increase brand awareness.- Create Google, Apple and Youtube Ads to boost app install rates.- Manage social media contents.- Evaluate and analyse data on Google and Apple Analytics to provide regular updates on users growth

• 

  Apple

  Nov 2020 - Mar 2021

  Apple Support Customer Relations Advisor

  - Engage and explain step by step solutions with patience and approach tailored to each individual customer- Escalate customer dissatisfaction issues- Develop creative solutions in a timely manner to meet customer needs.- Identify opportunities for operational enhancements

• 

  Amazon

  Apr 2021 - Feb 2022

  Account Specialist/Mentor

  - Educate and enforce seller on account health issues- Assist in the appropriate escalation of seller's account health issues- Develop platform and business knowledge to monitor seller's performance - Liaise with other departments to resolve seller's issues- Mentoring new hires, pass on knowledge and skills to prepare them for actual production- Identify new hire's strengths and opportunities and cater customized coaching plan for them

• 

  Singapore Airlines

  Mar 2022 - now

  Priority Passenger/ Corporate Services Manager at Singapore Airlines