Moon Kim

Experience

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  Conference America, Inc.

  Oct 2000 - Sept 2012

  Conference Specialist

  12 years of Customer Service.Schedule and facilitate conference calls for Fortune 1000 companies.5 years of help desk support for web sharing application.Edit recording files for customer's use.Approximately 60% increase in Call Events during employment by providing great service to customers.

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  Rothe Development, Inc.

  Aug 2011 - Sept 2012

  Level 2 Technician

  Create trouble tickets for customers having issues with their account, computer, or any network issues.Perform Account Maintenance for personnel.Provide IT Help Desk Support.Provide Remote Assistance with installation of approved software and mapping of network printers.

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  United States Air Force

  Aug 2011 - now

  Contractor
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  Secure Mission Solutions a Parsons Company

  Sept 2012 - Aug 2014

  Medical Help Desk Technician

  • Assist Air Force medical personnel troubleshoot computer and email issues.• Remotely install Air Force medical software such as DMLSS, MiPACs, AHLTA, CHCS.• Remotely map network drives for customers.• Map printer and resolve printer issues.• Administered vulnerability patches on computers.

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  Integrated Computer Solutions. Inc. (ICS)

  Aug 2014 - Oct 2016

  Perform daily server check to ensure stability to Department of Defense sites.Monitor server health along with troubleshoot and resolve any issue that arise on a server.Install software upgrades and perform IAVA patching on application servers.Work on tickets assigned to Windows team.Reset account passwords Coordinate Meetings for Outlook 365 e-mail migrationsProvide on-site support to customersReview and Resolve tickets submitted by usersManage VM Environment for customerPerform System Administration duties remotely and while on-site Answer incoming calls and transfer to the appropriate location or support group.Monitor server health and appropriately create tickets when an issue occurs.Perform tests requested by customer to ensure that their application is functioning properly.Create tickets for in-house customers on local computer issues.Create tickets on alerts and alarms that will affect the end-users experience with applications.

  • Windows System Administrator

    Dec 2015 - Oct 2016

  • IT Consultant \ Jr. Project Manager

    Feb 2015 - Apr 2016

  • Service Desk Technician

    Aug 2014 - Mar 2015
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  CyberDefenses, Inc.

  Oct 2016 - Oct 2018

  Network Security Administrator

  • Perform health checks on Network Boundary Devices such as Firewalls, Proxies, SSL Decrypters, and Load Balancer.• Analyze traffic based on IP Addresses\URLs to determine if IP\URL needs to be blocked on Firewalls and Proxies.• Review Security Technical Implementation Guides for each type of network device that the Boundary Team manages and ensure they meet compliance.• Troubleshoot Incident tickets within Remedy and Implement approved Change Requests.• Provide On the Job Training for new personnel hired to the Boundary Team. Show less

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  SMS Data Products Group, Inc.

  Nov 2018 - now

  Network Engineer