Neal D.

Experience

• 

  DENNE GROUP LIMITED

  Jan 2005 - Jan 2008

  Business Development Manager

  * Business Development of partnered social housing contracts. * I developed the housing applications & contracts, winning over £60m worth of forward contract work. This contributed to an overall increase in turnover from £3.8m to £14.6m in 5 years.* Updating and review of policies and production of professional applications. My work was tailored to the needs of our partners, with a view to future needs and possibilities.* BDM role - Introduce and develop external relationships, understanding client needs and developing service to meet them, OJEU assessments and complete PQQ through tender to live contract applications. Develop service methodology, product and company marketing. Complete Bid Writing and submission. Mas kaunti

• 

  Radian Group Ltd

  Jan 2009 - Jan 2009

  Income Manager

  * Reduction of arrears from 5% to 3.55%.* Introduction of new arrears (IT) module, to give groupwide consistency in process and reporting.* Review of team processes, and compliance for recovery across all tenure types.

• 

  Alton College

  Jan 2009 - Jan 2009

  IT Coordinator

  * New hardware and wireless networking implementation.

• 

  Contracting

  Jan 2010 - Jan 2011

  Business Development * Bid Writing *

  * Business Development, including bid writing, document review, new business applications. * Introduction to new business leads, understanding of client needs and direction, development to achieve needs.

• 

  Slough Borough Council

  Jan 2010 - Jan 2010

  Housing Service

  * Starting with People 1st (ALMO), worked through the transition period back to SBC. Successful arrears management and reduction of arrears.* Consultation of customers regarding future options.

• 

  Aster Group UK

  Jan 2010 - Jan 2011

  Leasehold Consultant Contractor

  * Leasehold Improvement Plan - co-ordinated and completed the leasehold review project, resulting in a move from 0-star uncertain prospects to 1-star & promising (April '11).* Overall move (Testway) from 1-star uncertain to 2-star promising.* Developed successful feedback and service review with Leaseholders Group.

• 

  The Hyde Group

  Jan 2011 - May 2018

  Income (Hyde Pay) Team

  * 6 years of exceeding targets. Income in (2017/18) reduced debts to 3.6% reducing by a value of £1 million.* Managed the remote 'Local' team for all customer contact at home/Court and stakeholders.* Homeowner debt recovery team, part of Hyde's Income Team. Contact manager for Service Charge and new Homeowner teams.* Project lead on Core challenge and engagement group and then on Smarter Working product ownership and roll-out of mobile technology. Partnering development to achieve results.* Stakeholder management of 70+ Local Authorities and other partners. Mas kaunti

• 

  Self-employed

  Jan 2018 - Jan 2019

  Independent Contractor - Property/Housing Management & Business Development

  Working with organisations to improve services and compliance.Work with Covrd in Petersfield, working alongside TJB and 1.618, customer satisfaction, lead evaluation, systems development and processing.Aster Group, Hampshire, carrying out neighbourhood work, Estate Inspections and surveys, Property and Tenancy verification work and compliance checks.

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  Bournemouth Borough Council

  Jan 2018 - Mar 2019

  Housing Services - contract

  A variety of work within Housing Landlord Services - Legal, Universal Credit/DWP, Debt reduction, Change processes, Positive customer outcomes.

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  BCP Council

  Jan 2019 - Jan 2019

  Strategic Housing - Seascape and Temporary Housing - contract

  BCP is the newly formed (April 2019) Local Authority (formerly Bournemouth, Christchurch & Poole)Continued work with Temp Housing and Seascape Homes and Property.Process and systems reviews. Transformation and improvement through internal change.Measurable Performance updates put in place.Cross-team working on information, systems and process development.

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  Waverley Borough Council

  Jan 2019 - now

  Ukraine hosting families and guests, Wider Immigration, Refugees in Surrey. Housing Management team Development/Housing, Police, all aspects of management, managing people, expectations and outcomes.

  • Housing Manager

    Jan 2023 - now

  • Resettlement Manager

    Jan 2022 - Jan 2023

  • Senior Housing Officer

    May 2022 - Jan 2022

  • Housing Management Team

    Jan 2019 - May 2022