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Alexander Isaev

Alexander Isaev

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location of Alexander IsaevTallinn, Harjumaa, Estonia

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  • Timeline

  • About me

    Senior Technical Support Engineer - Wrike

  • Education

    • Novosibirsk State Pedagogical University (NSPU)

      2005 - 2010
      Specialist Romano-Germanic philology (French and English)

      Activities and Societies: Lion's Club, Association Internationale de la Francophonie (AMICIF)

  • Experience

    • Leroy Merlin Russia / Леруа Мерлен Россия

      Jul 2010 - Apr 2011
      Translator

      Translation (written & oral, consecutive and synchronous interpreting; French to Russian and vice versa) of the Leroy Merlin Novosibirsk store management with the staff and external organizations, participation in various HR department projects, including organizing a press conference with the store management and local business media.

    • Veeam Software

      Jun 2011 - Sept 2013
      Inside Sales Representative, E-learning courses developer

      As Inside Sales Rep: qualifying leads for the SEMEA region (French, English for other SEMEA countries) over the phone and email communication with prospects; As E-learning course developer: designing e-learning courses and other education materials for Partners and End-Users (Adobe E-learning Suite).

    • Wrike

      Jan 2014 - May 2017
      Tier 2 Support Specialist

      Issues, bugs, technical questions investigation and escalation to the Engineering teams through Support channels, issue management and follow up with customers. Building efficient and transparent Tier 2 process together with the great team of Wrike Customer Support.

    • Bolt

      May 2017 - Apr 2018

      Investigating, escalating & documenting various technical issues for Taxify users(riders and drivers) and team members worldwide in a hypergrowth startupenvironment. Helping to build healthier and more productive Support processes.

      • Technical Support Engineer

        Oct 2017 - Apr 2018

      • Customer Support Specialist

        May 2017 - Oct 2017

    • GuestJoy

      Apr 2018 - Nov 2018
      Customer Support & Success Specialist

      I was responsible for providing Customer Support (including technical support) toGuestJoy users and managing all the underlying processes, such as HelpDocumentation, Helpdesk & Docs software implementation (I selected andimplemented Help Scout), its fine-tuning, etc. My responsibilities also included allthings Customer Success in the organization (user onboarding, education,empowerment).

    • Malwarebytes

      Mar 2019 - Oct 2020
      Technical Product Specialist

    • Reconeyez

      Nov 2020 - Feb 2022
      Technical Support Engineer

    • Wrike

      Feb 2022 - now

      • L3 Technical Support Engineer - Single sign-on Junior Subject Matter Expert

        Mar 2023 - now

      • Technical Support Agent

        Feb 2022 - Mar 2023

  • Licenses & Certifications