Michael Francis, MBA, PMP, PMI-ACP

Experience

• 

  Salomon Smith Barney Holdings Inc.

  Jan 1999 - Jan 2000

  Sales Associate

  As Sales Associate, I served within Salomon Smith Barney's Consulting Group. This involved setting up new customers for investment accounts and facilitating overall portfolio planning and development.

• 

  Bank of America

  Jan 2000 - Jan 2007

  Client Manager, Global Client Services/Business Capital

  As Client Manager, Global Client Services/Business Capital, I managed a diverse portfolio of 30+ multi-million-dollar clients, ensuring exceptional service delivery and fostering long-term partnerships. This required conducting comprehensive personnel staffing analysis, optimizing resource allocation, and enhancing operational efficiency while mitigating risks effectively.

• 

  Emerson Climate Technologies

  Jan 2008 - Jan 2015

  Business Development, Business Analyst, and SaaS Project Manager

  As Business Development, Business Analyst, and SaaS Project Manager, I contributed to identifying new business opportunities and cultivating client relationships. This entailed working with cross-functional teams to tailor solutions as well as developing comprehensive BI dashboards for C-suite executives.

• 

  Faneuil Inc

  Jan 2015 - Jan 2019

  Senior Project Manager/Business Analyst

  As Senior Project Manager/Business Analyst, I performed broad-ranging PM and analyst duties. This required overseeing IT endpoint device management, including desktops, laptops, and onsite servers as well as facilitating the collection and analysis of employee survey data using SurveyMonkey. Additionally, I oversaw continuous improvement initiatives and managed projects related to improving the overall business.

• 

  Kimberly-Clark

  Jan 2019 - Jan 2020

  S&OP Global Team Implementation Business Analyst

  As S&OP Global Team Implementation Analyst & Project Manager, I coordinated and orchestrated the implementation of sales and operations planning (S&OP) processes and systems across a global organization. This required analyzing processes, gathering requirements, and designing solutions to improve S&OP.

• 

  Equifax

  Jan 2019 - Jan 2019

  Senior Project Manager

  As Senior Business Analyst, I worked on a six-month contract to support the migration to Salesforce CRM. This involved acting as Scrum Master on an internal development project as well as Salesforce Lightning Migration, resulting in improved collaboration, enhanced communication, and greater operational efficiency.

• 

  VMware

  Jan 2021 - Jan 2023

  Senior Technical Project Manager

  As Senior Technical Project Manager, I facilitated the planning and execution of multiple cloud and security implementation projects for key enterprise customers including S&P, Caterpillar, Qualcomm, and America’s First Credit Union. This involved liaising with external technical teams and executive leadership as well as key stakeholders within VMware to drive projects to completion.

• 

  Walker Information

  Jan 2021 - Jan 2021

  Senior Technical Project Manager

  As Senior Technical Project Manager, I led key initiatives for multiple enterprise customers in the healthcare industry. This entailed overseeing all aspects of project management including requirements gathering, financial administration, and project execution from start to finish. Additionally, I served as Technical Consultant for the development of Customer Experience (CX) solutions for Qualtrics XM Platform.

• 

  Reliable Heating & Air

  Jan 2023 - Jan 2023

  Project Manager

  As Product Owner/Scrum Master/Business Analyst, I spearheaded and led a technical migration of the company’s old customer relationship management system over to a cloud-based platform. This multi-faceted project impacted multiple areas of the business by transitioning from an outdated manual system.

• 

  Century 21 Results

  Jan 2024 - now

  Real Estate Agent

  As a Real Estate Agent, I represent buyers and sellers throughout every stage of the residential property transaction process from initial listing to closing. This requires market research, property viewings, facilitating negotiations, coordinating inspections, managing paperwork, and providing ongoing support