Kyle Johnson

Experience

• 

  Northwest Textbook Depository

  Jun 2007 - Aug 2010

  Shipping Assistant

  · Filled, verified, packed, processed and shipped between 50 and 400 orders per day as well as loading and unloading trucks and sorting stock in a timely fashion· Trained new hires, rehires and transfers on all relevant procedures & protocols

• 

  Discovery Services

  Aug 2007 - Apr 2011

  Lab Technician

  - Opened and closed multiple computer labs on Xavier University’s campus.- Provide excellent customer service in the form of answering questions, troubleshooting problems and restocking paper and toner.

• 

  Outtakes

  Jan 2009 - Nov 2010

  Student Manager

  · Managed five to ten employees for a start-up convenience store on Xavier University's campus · Coordinated and maintained schedules, ordering of products, menu planning and inventory · Handled cash transactions and provided excellent customer service

• 

  Frost Brown Todd LLC

  Nov 2010 - May 2011

  Records Center Assistant

  · Assemble files and file information utilizing alphabetical, numerical, and other filing guidelines.· Coordinate transfer of files with outside record storage facilities and record maintenance of off-site files.· Utilize interpersonal skills in order to communicate in person, by e-mail and telephone and follow instruction effectively from a diverse group of attorneys, managers, staff and vendors to provide information with courtesy and tact.

• 

  Western & Southern Financial Group

  May 2011 - Jun 2012

  • Administered salary grade evaluation program by reviewing job descriptions, researching market data and obtaining additional information as needed.• Created reports using HRIS database and spreadsheet applications while maintaining applicable fields/data for system.• Analyze results and present to Director, Human Resources Compensation to aid in decision making in regards to salary ranges, increases and benefit changes. • Provided administrative support to the Education and Development programs by managing enrollment, preparing training materials, setting up classrooms and equipment, and troubleshooting technical problems for instructors. • Facilitated the marketing and communication for industry certification programs such as LOMA, HIAA, American College and internal classes.

  • Compensation Analyst

    Jan 2012 - Jun 2012

  • Administrative Specialist Education & Development

    May 2011 - Jan 2012
• 

  The World Piano Competition

  Aug 2012 - Dec 2012

  Operations Manager

  • Scheduled and coordinated details of competition events and patron performances.• Recruited and coordinated activities of regional chairpersons, judges, artists and teachers.• Handled communication, notification, and customer service to WPC participants, teachers, and patrons. • Reviewed and monitored expenditures on supplies, equipment, travel, etc.

• 

  Enterprise Holdings

  Jan 2013 - May 2018

  • Managed over $17M in assets, in the form of light and medium duty commercial vehicles, contributing over 40% of total state profits• Lead sales team of five employees in the largest office in Oregon, generating $1.9m in profit during fiscal year 2017 while lowering costs and increasing sales• Forecast vehicle and fleet needs to exceed customer demands, resulting in 18.4% fleet growth• Coached sales process from lead identification through closing new business, resulting in a 64.8% increase in sales• Resolved any and all customer concerns through relationship management and process improvements, resulting in division-leading customer service scores of 90+%• Helped division to earn three consecutive Exceptional Achievement Awards by exceeding corporate average in profitability, customer service and growth in fiscal years 2015, 2016 and 2017 Show less

  • Assistant Branch Manager - Truck Rental

    Sept 2015 - May 2018

  • Senior Account Specialist - Commercial Truck

    Aug 2014 - Aug 2015

  • Account Specialist - Commercial Truck

    Nov 2013 - Aug 2014

  • Management Trainee

    Jan 2013 - Nov 2013
• 

  Hub Group

  Jun 2018 - Dec 2021

  • Director, Customer Success

    Jun 2019 - Dec 2021

  • Manager, Customer Success

    Jun 2018 - Jun 2019
• 

  Signode

  Jan 2022 - now

  • Service Operations Manager

    Aug 2023 - now

  • Customer Service Manager

    Jan 2022 - Aug 2023