Chase Sylvester

Experience

• 

  IBM

  Jul 2005 - Aug 2005

  Customer Service Representative

  Managed five buildings and provided assistance to over 700 employees.

• 

  Red Lion Hotel

  Sept 2005 - Jun 2006

  Night Auditor

  • Made and organized daily, monthly, and yearly auditing reports. • Provided security and hospitality for 89 rooms each night.

• 

  Church of Jesus Christ of Latter-day Saints

  Oct 2006 - Oct 2008

  Volunteer Representative

  • Served people of Jamaica

• 

  Enlightened Wealth Institute

  Nov 2008 - Nov 2010

  Call Center Manager

  •Created training programs to become the lead team performer in Call Center• Interviewed, hired and trained over 500 employees generating hundreds of thousands of dollars in revenue.

• 

  Halatoa Marketing

  Sept 2010 - Oct 2010

  Call Center Manager

  • Organized and Managed Call Center in Tonga• Interviewed and trained over 50 people• Developed training programs leading to generating over $50,000 profit in the first month

• 

  ICS

  Jan 2012 - Apr 2013

  Student Engineer

  • Managed customer relationship management project and financial application• Facilitated over 75 stakeholder change control meetings• Performed quantitative and qualitative analysis of Change Requests• Microsoft Project scheduled and planned deadlines• Making and updating PHP prototypes of financial application• Gathered over 500 design and functional requirements• Made hundreds of pages of business requirement documents for financial application software• Designed and gathered requirements for over 50 financial reports• Utilized defect management software to manage over 23,000 change requests, defects and business requirements• Made process work flows of financial application and team member responsibilities Show less

• 

  MasterControl

  May 2013 - Aug 2013

  Quality Assurance Security

  Penetration tested web application on live hosted environment Provided over 20 recommendations to harden environment and secure applicationEvaluated over 10 web application and network vulnerability scannersProvided Training to over 20 employees on Hydra, OWASP ZAP, Burpsuite, SqlmapTested over 200 employees against phishingWrote over 20 pages of work instructions and vulnerability analysis of threats

• 

  Accenture

  May 2014 - now

  - Lead global teams to assess infrastructure, application, container, and cloud systems to identify security vulnerabilities. - Help businesses secure their systems providing security recommendations and solutions to critical security issues.- Implement security programs as part of the entire SDLC to prevent developer rework and accelerate business objectives.- Automate security testing in every phase of the SDLC to continuously assess/identify security issues and when possible auto-fix those issues so the business can focus on fixing the root cause of the problem. Show less

  • Cyber Security Consulting Senior Manager

    Dec 2021 - now

  • Manager, Cyber Security Consulting

    Dec 2018 - Jan 2022

  • Cyber Security Consultant

    May 2014 - Jan 2022