Jana Součková

Experience

• 

  ABB První brněnská strojírna

  Jun 1995 - Jan 1997

  Clerk - Internal Service Division
• 

  Pojišťovna České spořitelny, a.s., Vienna Insurance Group

  Jan 1997 - Dec 2003

  Manager of Claims Adjustment and Policy Administration - South Moravia

  .

• 

  Kooperativa

  Jan 2004 - Jan 2016

  Full responsibility for client service area at board level – policy administration, claims handling including technical claim support (600+ employees)Project management area particularly in projects designed increasing efficiency, costs reduction and increase the level of client service, implementation of innovations, new tool for sales and customer care. Member of Master of decision board VIG holding Vienna - SAP implementation for VIG Group Managment of centralized policy administration unit with 200+ employees. Full responsibility for harmonising and standardising customer service processes and policies across the various business units, business operating systems and sales regions. I participated on different new initiatives for streamlining organization processes by the adoption of new procedures which lead to performance improvements, better service quality and cost reduction. Responsibility: policy administration departmentcentral mail room and central register’s officecall center

  • Member of the extended management board

    Oct 2012 - Jan 2016

  • Director of the Policy Administration Centre

    Jan 2009 - Jan 2016

  • Deputy Director of the Customer Support Centre

    Jan 2004 - Dec 2008
• 

  VELUX

  Sept 2017 - Dec 2020

  Global projects, Digital customer journey, Customer Support, Advisory Services, Agile Development Customer Service B2B, B2C, online shop/ Sales Support / Logistic / After Sales Service / O2C, Project management in customer service and satisfaction area including IT solution, ERP system implementation and development, digitalization, omnichannel, e-commerce, digital customer journey

  • Global Project Manager

    Aug 2020 - Dec 2020

  • Head of Customer Satisfaction & Logistic & Aftersales Service for CZ/SK

    Sept 2017 - Aug 2020
• 

  HARTMANN GROUP

  Feb 2021 - now

  Head of Contact Centre CZ/SK