Edgar A. Morales

Experience

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  Diario San Diego

  Jan 2003 - Jan 2006

  Journalist

  Demonstrated exceptional writing skills in both English and Spanish, producing compelling and informative news stories, features, and editorials for print and online media.Proven ability to cover diverse beats, including city, sports, and general culture, leveraging exceptional research and reporting skills to uncover unique and engaging stories and insights for readers.Earned awards for journalistic work, including recognition for in-depth reporting, investigative journalism, and outstanding writing, showcasing exceptional talent and dedication to the craft.Successfully developed and maintained relationships with key sources, including government officials, community leaders, and subject matter experts, leveraging strong communication and networking skills to stay informed and up-to-date on key issues and trends.Utilized cutting-edge technology and digital tools to improve the speed and accuracy of reporting, including leveraging social media, data visualization, and multimedia storytelling techniques to engage readers and drive engagement. Show less

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  ACORN Housing

  Jan 2006 - Dec 2008

  Program Manager

  Conducted first-time homebuyer workshops throughout San Diego, Orange, and Los Angeles counties, leveraging exceptional communication skills and engaging, interactive approaches to ensure program success and help individuals achieve a lifelong milestone.Demonstrated exceptional organizational skills by creating an assistance network for first-time homebuyers, developing and strengthening key relationships with lending partners and realtors, streamlining program operations and improving program outcomes.Proven ability to effectively manage program staff, providing training, mentorship, and guidance to drive program success and foster a culture of excellence.Demonstrated exceptional communication skills by effectively engaging with program stakeholders, including clients, lending partners, realtors, and community organizations, to promote program success and ensure positive outcomes. Show less

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  Navicore Solutions

  Jan 2009 - Jul 2019

  Provided guidance and education to families experiencing hardships and economic crisis leveraging strong financial analysis and credit profile review skills to explore and implement effective solutions.Served as liaison between homeowners and mortgage servicers, proactively engaging in conversations to discuss home retention or foreclosure prevention options, resulting in successful outcomes.Completed community outreach efforts by planning and conducting homeowner assistance workshop events for marginalized or affected communities in collaboration with community organizations to drive participation and engagement.Conducted thorough file underwriting and audits utilizing specialized software, analytical skills, following to identify potential program beneficiaries and verify compliance with HUD regulations.Provided HUD-required Reverse Mortgage Counseling to interested seniors using in-depth knowledge of program requirements and a compassionate approach to help seniors make informed decisions about their financial future.Collaborated closely with local and state agencies to conduct outreach promoting mortgage assistance programs and emergency disaster relief in affected regions (San Diego, Nevada, Illinois, Texas, and New Jersey) leveraging exceptional communication skills to build strong relationships and drive program adoption. Show less Managed the housing department's training program, including the production and maintenance of various materials such as manuals, presentations, job aids, tests, newsletters, and evaluation forms.Proven ability to effectively train housing counseling department's counselors on different programs such as Pre-Purchase, Foreclosure Prevention, Reverse Mortgage, and Post Modification Counseling, using engaging and interactive approaches to ensure program comprehension and success.Successfully scheduled and coordinated external training for staff, conducted quality monitoring, call and file evaluations, and consistently exceeded productivity goals, leveraging strong organizational skills and attention to detail.Managed an outreach team, utilizing exceptional communication skills and innovative marketing strategies to produce and optimize direct marketing materials and housing counseling models, resulting in increased productivity and client satisfaction.Proactively met with referral partners for quality calibrations and program updates, interviewed candidates, developed and revised department procedures, handled client complaints. Conducted community outreach efforts, educational presentations, housing workshops, and public speaking engagements to promote the department's programs, mission and values. Show less Demonstrated strong critical thinking and productivity skills by assisting over three thousand homeowners with individual critical reviews of their financial situations to determine actionable steps to avoid foreclosure.Servied as a highly effective liaison between clients and mortgage lenders to discuss and negotiate loss mitigation options.Consistently exceeded department goals in completed sessions and internal referrals, consistently finishing in the top spots of productivity charts, with exceptional organizational and time management skills.Proven ability to educate clients on complex financial topics, including but not limited to bankruptcy, collections, court judgments, credit education and rating, housing issues, consumer protection, student loans, and more utilizing engaging and interactive approaches to ensure understanding and comprehension.Successfully conducted housing workshops such as foreclosure prevention and pre-purchase housing counseling, audited files to ensure compliance with regulations, collecting and researching data, combining exceptional problem-solving and critical thinking skills to identify areas for improvement and drive program success.Demonstrated ability to effectively manage high incoming call volume and handle difficult or emotional customer situations, providing excellent customer service and utilizing exceptional communication skills to ensure positive outcomes. Show less

  • Bilingual Housing Counselor - Program Specialist

    Jan 2017 - Jul 2019

  • Department Trainer

    Jun 2012 - Jan 2017

  • Housing Counselor

    Jan 2009 - Jun 2012
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  Copywriting with Zen

  Aug 2024 - now

  Marketing Copywriter

  Copywriting services for professional service providers and small business owners.