Richard Fairlie

Experience

• 

  Industrial Scientific

  May 2011 - Aug 2011

  QA Intern

  Tested software on a variety of gas detection devices. Wrote up and submitted reports on found bugs and problems.

• 

  University of Pittsburgh

  Jan 2013 - Apr 2013

  Social Media Intern

  Updating the Computer Information Systems & Technology Facebook and Twitter pages. Tracking the growth of the pages.

• 

  Eaton

  Jul 2013 - Dec 2013

  Proprietary Application Support Analyst

  -Provided first line Help Desk support for Eaton Proprietary applications. -Helped internal and external users by troubleshooting issues, as well as performing installations and configurations. -Supported Spanish-speaking users from Latin America, as well as English-speaking users from the U.S. and Canada.

• 

  SAP

  Jan 2014 - Dec 2016

  • Expert Care Manager

    Jul 2015 - Dec 2016

  • Procurement Operations Specialist

    Jan 2014 - Jun 2015
• 

  SAP

  Jul 2021 - now

  • Strategic Customer Manager, Product Success

    Jun 2022 - now

  • Technical Support Engineer

    Jan 2017 - May 2022

  • Digital Media Developer

    Jul 2021 - Jan 2022