Jorge Ramirez

Experience

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  MoneyGram International

  Nov 2005 - Nov 2007

  Agent Services(channel account manager)

  • Supporting customers and agents by solving money transfer issues when given to the wrong person or wrong destination, having to open investigations to determine whether or not it was a system issue or an agent error.• Manage all incoming calls.• Oversee all issues and customer inquiries as it relates to money transfers, money orders and agent education when opening a new market. • Need strong communication skills, proper manners, detail knowledge of the system and call center experience. Show less

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  Time Warner Cable

  Jan 2008 - Jun 2008

  Tech support Tier 1

  • Supporting customers by providing a courteous solving problem technical issue with their cable service, internet and digital phone system.• Manage all incoming calls.• Oversee all issues and customers inquiries as it relates to installs, cable service and digital phone services. • Trouble shooting all systems to get the customer back up and running; if this was not resolved then schedule a technician to visit the customer.• Generate tickets for follow up and resolve issues as soon as possible.• Need strong communication skills, proper manners, detail knowledge of the system and call center experience. Show less

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  Juniper Networks

  Jun 2010 - Apr 2013

  Account representative-CALA & Canada

  Finding and qualifying small and medium sized businesses with needs in their network infrastructure through prospecting and current customer base. Working opportunities to channel partners and ensuring that they follow up and close business. Other duties include basic training, demonstrations, and logistics such as inventory managementProvided inside sales/support to territory account managers, named account managers, and partner account managers in Latin America/Caribbean/Canada TerritoriesOutsourced inside sales and support for Juniper NetworksDevelopment and growth of Commercial accountsPre-sales hotline support, lead qualification, and pipeline management/ forecastingSupport for (field) Commercial Account Managers as well as Enterprise Account Managers, including product configuration, sales operations coordination, creating quotes and submitting non-standard pricing for approvalExpertise and ability to configure high-end enterprise network solutions ranging from branch office networks to complete data centers Show less

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  Brocade

  Apr 2013 - Feb 2015

  IP Network sales Representative-(Latin America/Caribbean)

  Build and develop comprehensive sales initiatives and new opportunities to drive increasing business. Deliver sales conversations describing our solutions in order to help potential customers solve critical challenges in local area networks and data centers.Build and maintain high level executive relationships to increase Brocade visibility and drive business solutions.

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  Culinary Software Services

  May 2015 - May 2017

  Inside Sales Account Manager

  Implement a consultative selling approach on inbound and outbound calls.Conduct business to business telephone sales.Contact new and existing customers to discuss needs with specific products and services.Quote prices, credit terms and other bid specifications

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  Viega Ltd

  Oct 2017 - Jun 2019

  Inside Sales
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  CIENCE

  Aug 2019 - Oct 2019

  Sales Development Representative

  We build B2B sales pipelines•Nurture business growth by providing customized lead generation and omnichannel outreach for customers.•Support client with internal CIENCE team including sales research, lead response, and sales ops.•Present weekly reports on activities, results, and sales funnel analysis.•Ranked #112 fastest-growing private companies in 2019 by Inc5000

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  Uber

  Aug 2019 - Jan 2022

  Rides share