Aubreya R.

Experience

• 

  TDCJ

  Jan 2008 - Feb 2016

  Correctional Officer

  Ensured public safety through effective offender management and security checks.

• 

  Sprint

  Sept 2014 - Feb 2016

  Account Service Representative

  Provided exemplary customer service, troubleshooting, and sales support for cell phone and tablet devices.Demonstrated multitasking skills, saved accounts, and exceeded sales targets.

• 

  Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas

  Sept 2016 - Feb 2017

  Licensed Insurance Agent

  Verified insurance benefits, advised customers on suitable insurance plans, and facilitated enrollments.

• 

  Advanced Pain Care

  Feb 2017 - Dec 2018

  Prior Authorization Representative

  Secured authorizations for pain management procedures on an urgent basis.Reviewed medical policies, verified ICD-10 codes, and managed appeal processes for denials.

• 

  Texas Digestive Disease Consultants

  Jan 2019 - Dec 2020

  Coordinated patient referrals, updated records, and ensured follow-through with appointments.Improved efficiency by reducing fax and referral backlog from months to a day in three weeks Promoted to lead position for exceptional work ethic, teamwork, and quick adaptability.Demonstrated strong negotiation, critical thinking, and communication skills.Managed scheduling operations, prioritizing tasks efficiently and ensuring accuracy.Proficient in Microsoft Office, including Excel, Word, and Outlook.

  • Referral Coordinator

    Jan 2019 - Dec 2020

  • Lead Scheduling Coordinator

    Jan 2019 - Nov 2020
• 

  HPI International

  Jan 2020 - now

  Pre Auth Representative

  Utilized Microsoft Excel, Word, and Adobe for daily tasks, including data entry and report compilation.Managed client websites to input CPT and ICD data, occasionally coding for pain management.Closed workman's comp and insurance cases for review, ensuring accuracy and timeliness.Reviewed and compiled reports for providers, facilitating informed decision-making.Implemented new authorization rules and served as QA auditor for the international team.