Emdinga Mbhamali

Experience

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  EThekwini Municipality

  Feb 2012 - Mar 2013

  I.T Support

  Help users with I.T related issues

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  Gijima

  Mar 2013 - Aug 2015

  Field Service Engineer

  •Administer all installation and maintenance of all system•Install all internal resources and analyze software to ensure smooth working•Assist to install all hardware on system provide required upgrades and manage allchanges orders and provide technical expertise for all manual product processes•Maintain Server •Install, maintain and provide user support for software applications•Install and maintain data communication hardware and software and support users•Tutor personnel in computer systems operations and usage Show less

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  Micros South Africa (Pty) Ltd

  Sept 2015 - Jun 2016

  Field Technician

  •Support products assigned•Client queries•Test and troubleshoot products•Test new releases of Micros products•Install Micros products•Conversing with customers to determine details of equipment problems•Reassembling machines after making repairs or replacing parts•Traveling to customers' stores or offices to service machines or to provide emergency repair service•Reinstalling software programs or adjusting settings on existing software to fix machine malfunction•Advising customers concerning equipment operation, maintenance, or programming•Testing new systems to ensure that they are working •Be responsible for interaction with customers via email, telephone, fax, PC Anywhere etc. Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.•Maintain all documentation required by Micros SA. Assist with implementing, testing and writing any documentation that may be required.•Ensure that ALL equipment is checked in and out and properly maintained Show less

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  Capitec Bank

  Jul 2016 - Apr 2020

  Technical Support Specialist - Merchant Services

  •Support products assigned•Client queries•Test and troubleshoot products•Sell POS products•Install Card Machines•Conversing with customers to determine details of equipment problems•Traveling to customers' stores or offices to service machines or to provide emergency repair service•Advising customers concerning equipment operation, maintenance, or programming•Testing new systems to ensure that they are working •Be responsible for interaction with customers via email, telephone, fax, PC Anywhere etc. Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.•Maintain all documentation required by Capitec Bank. Assist with implementing, testing and writing any documentation that may be required.•Ensure that ALL equipment is checked in and out and properly maintained•To ensure effective client relationship management by providing excellent client service through daily engagement and consultation with new and existing clients Show less

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  Nedbank

  May 2020 - Jul 2021

  Manager: Acquiring Sales

  Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.Listen to clients and stakeholders and ask questions to understand their needs.Build relationships with clients and stakeholders by regular contact; being available and getting to know them.Resolve client queries by following business procedure and keeping client informed.Educate clients on the product offering by presenting them with the relevant information.Market products to new and existing clients and stakeholders by identifing client needs and matching product to the need.Achieve daily; weekly and monthly sales targets by following business unit sales strategy.Close the deal by getting client to sign up for product.Improve performance based on management feedback report by acting on report recommendations.Meet requirements of product applications by providing all required documentation.Ensure all client details are correct by capturing details correctly at application stage.Schedule work according to action plan from manager in order to meet business objectives.Complete verification procedure for all applications by following business unit requirements. Show less

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  Hemmersbach

  Mar 2023 - now

  Onsite Engineer (Onsite I.T Support)

  • Administer all installation and maintenance of all systems.• Install all internal resources and analyse software to ensure smooth working.• Assist to manage all changes orders and provide technical expertise for all manual product processes.• Provide technical assistance for hardware and software operations.• Analyse, support and coordinate requests for computer system service.• Assist users in resolving system and program concerns and issues.• Provide technical information and assistance for computer application operations.• Install, maintain and provide user support for software applications.• Install and maintain data communication hardware, software and support users.• Tune and troubleshoot equipment for proper operations.• Install and maintain printers.• Resolve all software and hardware related issues.• Manage ticket on Service now Show less