Dipika Patel

Dipika Patel

Application Support Analyst

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  • Timeline

  • About me

    Customer Success Manager at Swift

  • Education

    • University of North London

      1991 - 1995
      Bachelor of Science - BSc Business/IT & Statistics 2:1
  • Experience

    • TIS Software Limited

      Sept 1995 - Oct 1997
      Application Support Analyst

      Supporting Accounting software

    • Swift

      Nov 1997 - now

      Stream Lead for Payment Controls FCC - Sanctions Testing Service Supporting Crest and Key Client customers. Also involved in the implementation and upgrades of Swift software and the Operating systems (UNIX & Windows)

      • Customer Success Manager

        May 2024 - now
      • Customer Experience|Senior Customer Journey Analyst

        Jun 2022 - May 2024
      • Senior Sanctions Testing Service Analyst

        Sept 2017 - Jun 2022
      • Senior Customer & Implementation Engineer

        Nov 1997 - Sept 2017
  • Licenses & Certifications