
Dipika Patel
Application Support Analyst

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About me
Customer Success Manager at Swift
Education

University of North London
1991 - 1995Bachelor of Science - BSc Business/IT & Statistics 2:1
Experience

TIS Software Limited
Sept 1995 - Oct 1997Application Support AnalystSupporting Accounting software

Swift
Nov 1997 - nowStream Lead for Payment Controls FCC - Sanctions Testing Service Supporting Crest and Key Client customers. Also involved in the implementation and upgrades of Swift software and the Operating systems (UNIX & Windows)
Customer Success Manager
May 2024 - nowCustomer Experience|Senior Customer Journey Analyst
Jun 2022 - May 2024Senior Sanctions Testing Service Analyst
Sept 2017 - Jun 2022Senior Customer & Implementation Engineer
Nov 1997 - Sept 2017
Licenses & Certifications
- View certificate

Customer Experience: Journey Mapping
LinkedInJun 2022 - View certificate

Customer Success Management Fundamentals
LinkedInDec 2023 - View certificate

Learning GDPR
LinkedInJan 2024 
Managing Sanctions Risk
International Compliance AssociationJun 2020- View certificate

Speaking Confidently and Effectively
LinkedInOct 2022 - View certificate

One-Minute Habits for Success
LinkedInOct 2022
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